Go to job search

Receptionist-HMP Fosse Way

Serco Group Plc, Leicester

Receptionist-HMP Fosse Way

Salary not available. View on company website.

Serco Group Plc, Leicester

  • Full time
  • Permanent
  • Onsite working

Posted 1 day ago, 6 Jan | Get your application in today.

Closing date: Closing date not specified

job Ref: 7cd8fa868b7d4d92a78f0b88260e6794

Full Job Description

  • Manage the entrance lobby of Fosse Way, ensuring all visitors are appropriately booked in and inquiries are handled promptly.
  • Provide a professional front of house service, adhering to security protocols and treating all visitors with respect.
  • Act as the primary point of contact for all incoming visitors, addressing their needs efficiently and professionally.
  • Verify the identification of all visitors before granting access, ensuring compliance with security procedures.
  • Maintain a presentable reception area at all times, upholding our standards of professionalism.
  • Secure all items in the reception area and handle prisoner property according to established protocols.
  • Handle telephone inquiries in a timely and courteous manner, demonstrating strong communication skills.
  • Be approachable and capable of assuming responsibility, maintaining a positive and proactive attitude.
  • Ensure compliance with data protection regulations in handling visitor information.

    You will need previous experience working as a receptionist or a similar face to face role.
  • You must have strong people skills and excellent IT capabilities.
  • You will need Office 365 application experience.
  • You will need to be able to deal with difficult conversation and conflict resolutions, this requires a combination of empathy, clear communication, and a structured approach.
  • You may also need to be available outside of normal office hours.

    As part of the Government's investment in creating thousands of modern and innovative prison places with a view to truly rehabilitating prisoners, our Justice & Immigration business was chosen to be the first operator of HMP and YOI Fosse Way, a brand-new resettlement prison in Leicester that opened in mid-2023. As with all our custodial estate, Serco provides a secure, safe, and decent environment aimed at reducing re-offending, and at HMP Fosse Way, we will be caring for and working with around 1,700 prisoners.
    • At Fosse Way, we prioritise professionalism, security, and excellence in service. As a vital part of our team, you will play a crucial role in maintaining a safe and welcoming environment for all visitors., Why Serco
  • Meaningful and vital work - We look after around 5,000 prisoners in our prisons and been in the business for 25 years, employ 2,000 colleagues in our 6 custodial contracts so you can guarantee you'll be delivering an essential service that touch people's lives.
  • A world of opportunity - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.
  • Great people - We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.

    Salary: Competitive salaries with annual reviews.
  • Pension: Up to 6% contributory pension scheme.
  • Holidays: 25 days' annual leave plus bank holidays.
  • Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
  • Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
  • Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
  • ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
  • Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
  • Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

Relevant jobs