Receptionist - King Street Townhouse (Full Time)

We are currently recruiting for a Full Time Receptionist to join us at King Street Townhouse Hotel & Spa and create memorable guest experiences. You will be responsible for maintaining the highest standard of professionalism in all areas of operation and carry out all duties to our world class standards.,

• Welcoming Members, Guests, and non-residents in a warm and friendly manner, and answering any queries they have ensuring the best possible experience
• Answering and directing phone calls in a polite and friendly manner
• Maintaining the reception area and all common areas in a clean and tidy manner at all times
• Conduct check in's and Check out's
• Providing excellent customer service
• Answering and directing phone calls in a polite and friendly manner
• Maintain a positive and proactive attitude at all times and seek to improve and advance your skill set and performance
• Keeping detailed and accurate records of visitor requests and calls received
• Receiving deliveries; sorting and distributing incoming mail
• Taking inventory of supplies and restocking as needed
  
  At least 1 year reception experience (hospitality/customer service)
• Previous experience working in a luxury establishment
• A passion for customer service and exceeding guest's expectations
• The ability to remain calm and resilient under pressure
• Able to work independently or as part of a team
• Driven by delivering exceptional standards
• Excellent work ethic
• Positive & 'can do' approach
• Upholds a high standard of etiquette
• Punctual, reliable, and trustworthy
  
  at THG (View all jobs)
UK, Manchester About THG We're a fast-moving, global technology group that specialises in taking brands direct to consumers. We're home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity. We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry. About THG Experience THG Experience is home to our portfolio of prestige event locations and luxury properties - including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel and 100 King Street. Through these venues, we create exceptional experiences, services and content - all of which ensure that our portfolio of brands and partners make real-world connections with their customers that create a lasting impact. We also collaborate closely with THG Society, our influencer marketing platform, which allows brands to access extraordinary locations, create content and host events with influencers and clients. THG Experience is perfectly positioned to deliver rapid growth for THG's fast-moving, global brands. It's an incredibly exciting time to be joining the team. Explore more about THG here., THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.


• Exclusive room rates for you and your family
• 20% off dining at our hotel, 50% off at Hale Country Club & Spa
• Up to 50% off on THG brands (Myprotein, Lookfantastic, ESPA, and more)
• In-person or video GP consultations, discounted prescriptions, and physiotherapy
• Increasing annual leave with service, plus your birthday off
• Continuous learning and development opportunities
• £250 bonus for referring a friend
• Complimentary meals during shifts and provided uniforms
• Compliance training in Food Hygiene, Alcohol Responsibility, and more based on your role
• Access to in-house Wellbeing Program
• Pension scheme for financial stability