Receptionist - Minor Injuries Unit

An exciting opportunity has arisen to recruit Reception staff to work in our busy Minor Injury Unit at the Princess of Wales Community Hospital. Various hours available, majority of which will be evenings, weekends and bank holidays.

The Minor Injury Unit is open 7 days a week 8am-8pm. You will join a friendly team who provides a variety of Reception and Administrative duties to assist the smooth running of the Department.

The successful candidates will support the patient and visitor flow with daily admin duties within the Minor Injury Unit, which will include arriving patients on the computer system, directing patients to relevant Departments, you must demonstrate a professional and sensitive manner maintaining confidentiality at all times. A good standard of education is required, previous experience of working in an admin / customer service setting and have excellent communication skills.

You will need to be able to work as part of a team and be efficient and organised with your own workload.

If you would like to discuss informally if this is the right role for you, get in touch with Recruiting Manager which can be found on the top right-hand side of the advert.

This role requires you to have current right to work in the UK which enables you to undertake the role without need of sponsorship. Given the current UK immigration regulations this role is not eligible for sponsorship and therefore it is not possible for the Trust to sponsor applicants., The main duties are:

Meet and greet visitors, contractors, couriers and delivery personnel

Maintain a professional demeanour

Able to multi-task and think on your feet

Scanning, photocopying, laminating, uploading of documents

Report any faulty equipment to facilities

Ensure Reception is clean and tidy

Keep noticeboards up to date

Answer incoming phone calls from patients, relatives and other outside agencies

Direct visitors to different departments as appropriate

Support general in person enquiries at the desk

Dealing with car parking queries

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. Its why we were named Large Apprenticeship Employer of the Year award at the 2022 Worcestershire Apprenticeship Awards. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer

27 days leave plus bank holidays, increasing up to 33 days with long service

Generous NHS pension and enhanced pay when you work unsocial hours

Flexible and agile working opportunities

Great maternity, paternity, and adoption support

Wide range of staff networks such as LGBT+ and ENRICH (Equality Network for Race Inclusion and Cultural Heritage)

Health service discounts and online benefits including excellent cycle to work and car salary sacrifice schemes

Health and wellbeing opportunities