Receptionist - Outpatient Services

Are you a receptionist who is passionate about providing excellent customer service to patients/carers/relatives in an extremely busy and fast paced environment.
An exciting opportunity has arisen for a Band 2 Receptionist to work in Main Outpatients at Queen Mary's Hospital in Sidcup. You will be working with colleagues and other health care personnel within the team who are qualified and unqualified to ensure smooth running of clinics and the delivery of all appropriate forms of patient care according to outpatient clinic standard and Trust policies, procedures and guidelines. You will need to liaise with medical staff, clinicians, health records staff and other departments as appropriate, in order to provide an excellent standard of care and customer service, The successful candidate will work in Main Outpatients.
We are looking for you to apply if you are a motivated receptionist, with knowledge and experience in an acute or primary care setting. You will have excellent interpersonal, IT and communication skills with the ability to organise, manage and plan your workload effectively. You will need to be dedicated and passionate in your role working with patients/ carers/ relatives including those who may have specific needs such as mentally and /or physically impaired, young children, the elderly, the very ill, non-English speaking or hearing or visually impaired.
You will need to be energetic and dedicated in working, As The post holder will be responsible for designated clinics, including the preparation and storage of notes, the reception and discharge of patients, without supervision or direction

Working for our organisation
We are committed to being an inclusive and diverse employer. We strive to employ people who reflect the communities we serve, and aim to create an inclusive culture where everyone can reach their full potential. Whatever your race, ethnicity, belief, generation, sexual orientation, gender or gender identity, disability or experience, you'll appreciate the opportunities we give you to work in an inclusive atmosphere. We welcome applications from people of diverse backgrounds, perspectives and experiences to build on the progress we've achieved to make our Trust diverse and the best place to work. We celebrate the diversity of thought, viewpoints and ideas that help us overcome challenges and embrace new possibilities. We have signed the Armed Forces Covenant Pledge and have a commitment to the Armed Forces Community.
We are dedicated to using our Continuous Quality Improvement (CQI) approach as our shared organisation model of change to enhance our services and ensure excellence in patient care.
If you are considering applying for a role, please be aware that as an NHS Employee you may have contact with vulnerable service users. We strongly encourage that all our staff are vaccinated against COVID-19 and are vaccinated annually against Flu, in order to protect the health and safety of our staff and patients. Your commitment will help us to put the safety and care of our patients first, as well as helping us to protect you and your colleagues., Reports any accidents or incidents to the Team Leader and knows what actions to take in emergency situations.
Welcoming patients in a courteous manner, checking and confirming their Demographics.
Assists in maintaining a safe environment for patients, visitors and other staff, as required by the Health and Safety at Work Act.
Undertakes other duties as directed, such as cleaning, storing and checking of equipment and the tidying of non-clinical and storage areas.
Works across Outpatients clinics on all Trust sites as required to deliver the service.
Helping patients/carers/relatives in their enquiries or dealing with complaints, referring them to a clinic nurse or Sister if unable to resolve or appropriate.
Managerial responsibilities:
Acts as a designated receptionist, responsible for all aspects of clinic administration for their named clinician.
Ensures all case notes are available and prepared, prior to the commencement of the clinic
Ensures, post consultation that patients are booked out, follow-up appointments are made and arrangements for transport
Reconciles the clinic at the end of the session, taking appropriate action on patients who did not attend (DNAs) or cancelled their appointments.
Ensures safe custody of health records at all times, whilst they are in the clinics or in transit to another area.
Ensures that health records are tracked to the correct location using the PAS system.
Assist with ensuring that all necessary material resources are available for clinic sessions.
Uses all resources appropriately and is aware of the consequences of not doing so.
Maintains standards of performance for the department, reporting any actual or potential shortfalls, to the Team Leader.
Assists in the implementation of National, Trust and Local policies.

Our staff are our most valuable asset. We are committed to making staff feel appreciated, supported and included in the Trust's successes. Our mission is to be an outstanding place to work providing the very best care for our patients and excellent career opportunities for our staff. Everything we do is guided by our core values and behaviours, identified by our staff and embedded throughout the organisation.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement
We have the highest CQC rating of all Acute NHS Trusts in Kent and Medway (Good). The CQC highlighted that managers promoted a positive culture that supported, valued staff and created a sense of common purpose based upon shared values.
The Trust is a great place to work, stay, develop a career and enjoy a healthy work life balance. We have made and are delivering on a wide range of commitments to staff; health and wellbeing; equality; diversity and inclusion; access to education and career development. During 2020 we sett up quality councils, driven by our staff to create a culture of shared governance and quality improvement.
We have a strong focus on innovation and improvement. Part of Guy's and St Thomas' (GSTT) 'Healthcare Alliance' we are introducing new models of care to improve clinical outcomes for patients. Our association with GSTT also gives staff wishing to develop their skills excellent opportunities to work across numerous specialities.
As our local population increases, our services and skills are expanding and adapting to meet demand. We are continuously looking at best practice models to enhance and improve the services we offer.
The Trust provides services at Darent Valley Hospital and Queen Mary's Hospital, for a local population of over 500,000 people.
If you would like to be part of our innovative and forward thinking team putting patients at the centre of all we do, we invite you to #joinourfamily.
The NHS are striving towards "we work flexibly" as a workforce, we want to ensure that you can work in a way that is best for us, our patients, and importantly for you. We offer many flexible working opportunities, speak to us about how we might be able to accommodate a flexible working arrangement for you and if it works for the service, we will do our best to make it work for you.
Please note this vacancy may close earlier than stated to aid efficient processing of applications. To ensure your application will be considered please submit it at your earliest convenience. If you have not heard from us within 21 days of the closing date please assume that you have not been shortlisted on this occasion.
Please note, that due to the limited number of car parking spaces, car parking permits will be allocated subject to compliance with the Trusts eligibility criteria and availability of spaces. Permit holders are not guaranteed a car parking space.
Dartford and Gravesham NHS Trust is a smoke free organisation. To improve public health smoking or vaping is not permitted anywhere on the hospital site.