Receptionist Receptionist

Salary not available. View on company website.

Champneys Eastwell Manor, Boughton Lees, Kent

Full time
Permanent
Onsite working

Posted 1 week ago, 12 Dec | Get your application in now before you're too late!

Closing date: Closing date not specified

job Ref: 031655ab17ca440384f99273905e52cb

Champneys Eastwell Manor

Full Job Description

Greeting guests with a warm welcome and ensuring the courteous and efficient process of checking-in, completing the correct registration procedure including offering a tour where appropriate and explaining the welcome pack.
Correctly and line with the GDPR you will receive and administer financial payments, ensuring guests are provided with receipts, merchant copies are filed and stored in line with the governing regulations.
When checking out guests you will ensure all client accounts are settled in full, robe controls maintained, and guest satisfaction is checked. Where comments are raised you will share these with your team and where appropriate make an action for correction should constructive feedback be provided.
Monitor CCTV to ensure the safety of bathers in the pool and other areas.
Monitor headcounts every hour to ensure the maximum bather load is not exceeded.
Support with conducting pool tests should a member of the fitness team or maintenance team not be available (must be trained).
Where guest walks are in place, support / lead these where required.
Close any open folios and settle classes on the system.
Upsell additional services and items, manage columns to ensure yield management.
Assist in the scheduling of Spa colleagues and services.
Take responsibility for pre bookings and bookings of all spa services offered and ensure that the billing of guest services is carried out correctly and in a timely manner.
Ensure full knowledge of residential, day packages and services.
Keep up to date on promotional offers and sell services to guests as per targets set, supporting the team in achieving sales targets.

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.
Health, Wellness and Wellbeing incentives
Champneys experiences (such an overnight stay or an ultimate spa day experience)
App technology for all our essential forms
In house social media connecting our Champneys Family
Motivating, rewarding and engaging colleague events
Discounted stays for you, your friends and family at any of our Hotels or Resorts
Complimentary Spa Day on completion of your probationary period
50% discount on all Champneys products
Great discounts on our partner products Elemis and Clarins
Discounted membership to our exceptional health clubs
Merlin Entertainments Attraction
Introduce a friend incentive
Long Service celebrations
Free parking
Professional Uniform