Receptionist / Secretarial Assistant - Dermatology

We are looking to recruit an enthusiastic, self-motivated, Receptionist/ Secretarial Assistant to provide administrative and secretarial support to the team ., + To welcome patients to the John Parkes Unit, Dermatology clinics, checking them in using accuracy, confidentiality and professionalism.
+ To ensure that outcomes are accurately entered into the computer system, ensuring that patients are added to the correct waiting lists.
+ To respond to queries from across the hospital in a confidential and timely manner.
+ To accurately track patients notes across the hospital site and respond to requests from other departments for patient notes.
+ To answer the telephone in a friendly and professional manner and signpost patients to the most appropriate service for their enquiries.
+ To liaise with other areas of the team including secretaries and bookings department to ensure that the patients journey though the hospital is as smooth as possible.
+ To prepare the patients notes for the dermatology clinics including checking and validation of clinic lists.
+ To type clinical and non-clinical correspondence and reports in accordance within local targets
+ To undertake a variety of office duties, such as monitoring and dealing with emails received via varied email accounts, filing, opening and distributing post, photocopying, moving and lifting of patient notes to ensure the efficient and effective support to the department

Working for our organisation
The Dermatology Department at Torbay Hospital is based in the John Parkes Unit.
We work as a close multi-disciplinary team which consists of Consultants, nursing staff, administrative team, Specialty Doctors, and Specialist Registrars.
We carry out assessment, investigations and treatment of patients with dermatological conditions.
Why work with us, You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.
If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a 'Staff Carers' policy which includes flexible working where possible and a Carer's Passport scheme that links you into support and discounts.
IMPORTANT INFORMATION
+ We reserve the right to close vacancies early if we receive a high volume of applications. Please apply promptly
+ Please read the job description and tailor your application to reflect the role
+ Correspondence will be via Trac, text and email. Please check your email and Trac account regularly.
+ Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band
+ If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion
+ It is your responsibility to assist us in the timely receipt of appropriate references
The Trust is committed to preventing discrimination, valuing diversity and achieving equality of opportunity. No person (staff, patient or public) will receive less favourable treatment on the grounds of the nine protected characteristics as governed by the Equality Act 2010. If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.

The ideal candidate will have a good standard of education to include GCSE in Maths and English (Grade A to C); typing skills or equivalent with the ability to type a minimum of 40 wpm, including audio typing. You will need to be a team player with customer care experience. Knowledge of Microsoft applications, experience of working with patient's records and using a hospital database, ( such as PAS and Infoflex) is desirable but training will be provided. Good computer skills are essential for this role.

This is an exciting opportunity to join our existing Dermatology Administration & Clerical Team with Torbay and South Devon NHS Foundation Trust.