Receptionist / Telephonist

Key Duties and Responsibilities To assist with providing a comprehensive and high-quality GP service to the patients of this practice by acting as the first point of contact for patients and others, and by providing a friendly, efficient and accurate service for the booking of appointments and other administrative tasks. This will include (but is not limited to): Welcoming patients to the practice and dealing with enquiries at the front reception desk. Chaperoning patients within appointments where requested. Dealing with patient enquiries on the telephone and directing them to the most appropriate service. Booking appointments for patients. Using our IT systems, including SystmOne to carry out administrative tasks, including processing patient registrations, updating patient records, scanning correspondence to digital patient records and processing results. Re-stocking clinical rooms. Hours and Location We're looking for a mixture of shifts throughout the week, operating at both sites

to work on a part-time pattern on either of the following rota; Rota 1 Monday: 8 am - 1 pm Wednesday: 3 pm - 8 pm Friday: 8 am - 6 pm Rota 2 Tuesday: 8 am - 1 pm Wednesday: 8 am - 2 pm Thursday: 8 am - 2 pm Friday: 12 pm - 6 pm Our staff work across both of our sites, Holmfirth and Meltham. This flexibility means our staff can build successful working relationships with all of their colleagues, get to know our patients and enjoy a more varied role. The successful candidate will need to be able to travel to both locations. In order to ensure excellent patient service and team work, this is an on-site role and home-working will not be practical.