Receptionist / Telephonist - Ophthalmology

We are currently seeking a Receptionist / Telephonist to join our Ophthalmology department. This position is part-time, consisting of 24.5 hours per week over 3 days, (Wednesday, Thursday, Friday) to provide support for our busy department. The role involves working on our reception desk and in our call centre.
The post holder will be required to have Customer Service & Call centre background., + We are a flexible working employer, so please talk to us about any flexible working requirements.
· All correspondence will be sent to the email address you have registered as your TRAC account.
· Selection is based on the Trust's values, and the criteria outlined in the Job Description for the role.
· Secondments will be considered for fixed term positions when both parties agree. Candidates should seek approval from their current line manager before application.
· Appointments are subject to a 6-month probationary period. LED Doctors are subject to a 3-month probationary period.
· Please provide a contact email address for referees. We will not request references until after you have been made a formal job offer.
· You will be required to pay for your DBS disclosure (where the post requires one). This will be done via 3 monthly instalments from your pay. We encourage applicants to join and remain registered with the DBS update service.
· We do not reimburse travel to interview expenses.
· Some posts may have implications on existing NHS Pension Scheme arrangements. For further information please visit the NHS Pensions Agency website: https://www.nhsbsa.nhs.uk/nhs-pensions
· Employers have a legal responsibility to ensure that their employees have a "right to work" in the UK. If you intend to seek permission to work in the UK via a Skilled Worker visa, please be aware that the UK Government set eligibility requirements e.g. minimum salary requirement and skill levels. Not all NHS roles are eligible for sponsorship. We recommend that you use the information on the Home Office website to check if this role will be eligible.

The post holder will be required to provide high quality of booking and rearrange appointments over the telephone and will need to be flexible in their working.
Excellent accuracy, organisational, delegation and communication skills are essential for this post, liaising with both the general public and colleagues.
The successful applicant will be expected to organise their workload and co-ordinate their activities. The ability to work under pressure and to use one's own initiative is also essential in this role. Excellent accuracy, organisational and communication skills are essential for this post, liaising with both the general public and colleagues., + Have a flexible attitude
+ Be work Orientated
+ Have an 'Out of the Box' attitude
+ Have a confident and enthusiastic personality
+ Be Computer literate [Office 365 necessity]
+ Have a natural enthusiasm to help people
+ Show empathy to callers when required
+ Have a positive attitude
+ Be a great team player

Mid Cheshire Hospitals NHS Foundation Trust provides a full range of hospital and community services for people across East Cheshire (population 399K) and West Cheshire and Chester (population 357K). The Trust provides high quality planned and emergency care, cardiac, critical care, child health, maternity services and intermediate care at Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford.
The Trust provides over 500 beds and employs over 5,100 members of staff. A comprehensive range of community services is provided across 26 medical centres and schools through our Central Cheshire Integrated Care Partnership.
We have played, and continue to play, a proactive role in the development of Integrated Care plans across Cheshire & Merseyside and our local Cheshire East and Cheshire West Place-based systems. We believe, and it is the cornerstone of our five-year Trust Strategy, there is the opportunity to progress innovative, responsive and effective care in the best setting for the patient, be it in the hospital or out in the community.