Receptionist | The Royal Marsden NHS Foundation Trust

We are seeking to recruit a Receptionist within the RDAC Department in Chelsea. We are looking for an enthusiastic, motivated, individual who enjoys working in a vibrant and growing service. You must have a passion for delivering excellent patient focused care. Acting as the first point of contact for all patients you will be responsible for delivering an efficient, high quality and responsive service for the Diagnostic and Private clinics within the RDAC department.,

• To provide a reception service, welcoming service users, ensuring an efficient, polite and friendly reception service is provided at all times.


• To answer all telephone calls from patients and professional staff in a helpful and friendly manner and to ensure all calls not pertaining to the RDAC department are dealt with politely and efficiently and re-routed where appropriate.


• To maintain a helpful and efficient approach whilst assisting patients to book their appointments as per the RDAC Booking Policy.


• To book, cancel and reschedule mammograms and ultrasounds appointments via Soliton for all patients imaging that are requested in RDAC.


• Liaising with clinical staff when clinics are fully booked in order to provide an overbooking service to all that require this service.
  
  Disability Confident

About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

To undertake a range of clerical, administrative and reception duties within the RDAC department in a sensitive and polite manner whilst also providing a comprehensive and efficient clerical service to patients and clinical staff within the Trust.

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.