Receptionist - Urgent Treatment Centre

The Receptionist is responsible for providing an efficient and effective front-line service as part of the Urgent Treatment Centre reception at West Middlesex Hospital Urgent Treatment Centre.

The post holder will provide a comprehensive support service carrying out general reception and clerical duties including data inputting on to designated IT systems within the Urgent Care Centre to ensure the smooth running of the unit.

The post holder will be responsible for providing a customer orientated reception service and clerical support to the operational and clinical team. This is to include, accurately registering and updating details onto the hospital databases and medical system (Cerner) and assisting in any enquiries from internal or external agencies.

Please note, there is one 37.5 hour role available, with the shift pattern being Monday, Tuesday and Sunday 08:00 - 16:00 and Thursday and Friday 16:00 - 00:00., To maintain a high level of customer care at all times. To liaise and communicate effectively and sympathetically with all visitors to the department, directing them as appropriate and acting as a focal point for enquiries

To obtain patients demographic details in a sensitive manner and input onto the appropriate electronic records management system ensuring accuracy. To ensure that information is appropriately passed between systems as appropriate to facilitate the patients progress through the service

To follow safeguarding process after booking in each child

Monitor the Welfare of patients in the waiting area and notify a member of the clinical team if concerned about a patient wellbeing

Book other appointments as requested by the clinician

To support patients to make appointments with own GP practice when appropriate

To support non-registered patients to register with a GP locally

Support the urgent care centre in the reduction of patients presenting at emergency department

To assist in ensuring that Health & Safety policies and procedures are followed within the urgent care setting

Responsible for Fire Co-ordinator duties in the clinic/department as per fire procedures

Ensure patients are referred/booked into appropriate clinics/department as per fire procedures

Assist the Urgent Treatment Centre to achieve both local and national agreed targets

To ensure that all administrative duties are carried out in a professional, accurate and efficient manner at all times

This is an exciting opportunity to join one of the UKs most successful and innovative 111/Integrated Urgent Care Providers (IUC) with a 28-year long history. At LCW you will become part of a highly skilled and dynamic team based in the heart of West London, next to the World-famous Portobello Road street market and home to one of the UKs most diverse communities.

We are committed to staff development and you will be nurtured and given the opportunity to move through the LCW ranks should you wish to forge an enviable career in the NHS.