Receptionist UTC / CAU / PTC

The successful candidate will be working Variable hours between 7:15am - 10:30pm Monday to Sunday on reception in our Urgent Treatment centre, Clinical Assessment Unit along with Planned Treatment Centre to ensure the efficient and effective operation of all units through the co-ordination and provision of high standards of reception and clerical services., + Receives Patients and visitors to the service. Responds to queries and requests for information as directed by office procedures, guidelines and protocols. Refers complex or unusual requests to the Team Administrator or a member of the clinical team.
+ Regularly checks on the tidiness and cleanliness of the office environment and takes action to ensure any problems are resolved.
+ Undertakes admin tasks that are assigned.
+ Attends team meetings within the service
+ Formats letters, reports where necessary
+ Carries out photocopying.
+ Ensures incoming or outgoing post is processed promptly, a) Provides feedback about how reception and administrative procedures work in practice in the UTC/CAU/PTC to help with identifying improvements.
b) Books patients that attend the UTC/CAU/PTC onto the computer system and makes appointments for follow up clinics. Assists with photocopying and posting of letters as required to various agencies.
c) Assists new staff recruited to the reception team by demonstrating own duties and explaining procedures and standards.
d) Participates in the performance development review process, and attends training courses that are mandatory and for personal development.
e) Has a responsibility in ensuring the privacy, dignity and confidentiality of patients, relatives and colleagues is respected at all times or responsibility for the maintenance of equipment, buildings or other physical assets.
Main Tasks
a) Receives Patients and visitors to the service. Responds to queries and requests for information as directed by office procedures, guidelines and protocols. Refers complex or unusual requests to the Team Administrator or a member of the clinical team.
b) Regularly checks on the tidiness and cleanliness of the office environment and takes action to ensure any problems are resolved.
c) Undertakes admin tasks that are assigned.
d) Attends team meetings within the service
e) Formats letters, reports where necessary
f) Carries out photocopying.
g) Ensures incoming or outgoing post is processed promptly. Further information is available in the attached job description and person specification.
At the heart of how we operate is our Trust values:
+ Compassionate Care
+ Working Together,
+ Achieving Ambitions
+ Delivering Excellence
Our values are fundamental to the high-quality care we provide to the people who need us. We are proud to be a community that cares, delivering our services as a team whilst supporting our employees as individuals.
We are committed to being an inclusive employer that actively promotes equality and challenges discrimination. We embrace and celebrate diversity, encouraging applications from individuals of all backgrounds. We particularly welcome applications from candidates with an ethnically diverse heritage, those with disabilities, and individuals identifying as part of the LGBTQIA+ community. Our aim is to grow a workforce that reflects the diversity of the communities we serve.
We strive to create an environment where every individual is valued and respected. Our recruitment process is designed to support candidates who require reasonable adjustments and to accommodate the needs of applicants.
This post may close earlier than the published closing date if sufficient applications are received.
Correspondence relating to this vacancy will be conducted electronically, please ensure you check your emails, including your junk folder. If you have not heard from us within two weeks please assume your application has been unsuccessful on this occasion.

We are the main provider of NHS community services across East and West Sussex. Our 6,000 staff serve a population of 1.3 million providing essential medical, nursing, and therapeutic care to adults and children.
Our Trust vision is to provide excellent care at the heart of the community, helping people plan, manage, adapt to changes in their health, supporting avoidable hospital admissions and reducing hospital stay times.
We have opportunities for everyone across our wide variety of services including medical, clinical, support and corporate services.
Why work for us?
+ Positive 2022 NHS Staff Survey results, scoring highly in compassionate culture & leadership, and staff wellbeing support

+ Supportive flexible working patterns such as: part time, flexi time, annualised hours, and flexi retirement options
+ Excellent training and development opportunities
+ Research opportunities
+ Cost-effective workplace nurseries in Crawley, Hove and Brighton
+ Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks
+ Level 3 accredited Disability Confident Leader, committed to creating inclusive workplaces
+ Veteran Aware Trust, achieving accreditation from Veterans Covenant Healthcare Alliance (VCHA)
+ Located in stunning Sussex, with easy access to the South Downs and the coast
+ Access to a wide range of benefits and discounts for NHS staff