Recoveries Claims Advisor
1st Central
Recoveries Claims Advisor
£26000
1st Central, Haywards Heath, West Sussex
- Full time
- Permanent
- Remote working
Posted 1 day ago, 29 Sep | Get your application in today.
Closing date: Closing date not specified
job Ref: 5ea1f49734844d4d8759e1f06953d402
Full Job Description
- Speaking with customers to provide an update on their claims journey
- Sending allegations to third party insurers and solicitors
- Submitting any costs to third party companies
- Negotiating costs for quantum (damages) disputes
- Recovering costs from debtors for breach of policy/Indemnity withdrawn cases
- Instructing solicitors to commence legal proceedings for outstanding costs
- Proactively establish liability by requesting CCTV, police evidence and witness information
- Dealing with non fault cases that happen abroad or within the UK
- Liaising with internal and external companies to bring closure to cases
- Adhere to and consider all regulatory requirements at all times
- Be compliant with health and safety policies at all times
- Ensure compliance with company standards/regulations at all times
- Any other reasonable duties as required
Customer service: Excellent communication and interpersonal skills. You'll interact with claimants, third parties and solicitors Time management: Claims processing involves deadlines. Efficiently managing tasks and prioritising work is essential Data entry: Accurate data entry is key for maintaining records and processing claims for our customers Negotiation: Effective negotiation ensures fair outcomes and positive relationships with customers and third parties We love flexibility and hybrid working - you'll spend the first 6 months of employment in the office for training and support and upon passing a probation period hybrid working will begin at 3 days working from home and 2 days in the office - but if you prefer to be in the office more, that's good with us. Ready to make a difference? Apply now and let's start your career!, - Prior insurance / claims handling experience (Essential)
- Proven customer service experience.
- Strong expertise in handling complaints.
- Knowledge of FCA requirements (including individual responsibilities in relation to Consumer Duty). Behaviours:
- Customer focused
- Embrace, embed and incorporate the Company Values
- Emphasis on attention to detail and accuracy
- Able to work on your own initiative and as part of a team
- Self-motivated and enthusiastic
- An organised and proactive approach
- Ability to work on own initiative and as part of a team
- A flexible approach and positive attitude
- Strives to drive business improvements to contribute to the success of the business What can we do for you? People first. Always. We're passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that's what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you'll enjoy, take a look at all our perks in full here.
We're First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life. Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it's the people inside and outside our business that power us. They make us stand out, help us succeed. We're ambitious. We're growing. We've won awards. Do you have great communication skills and proven customer service experience in handling end to end claims? Are you looking to grow your career here at First Central? Look no further! We're seeking a Claims Recoveries Advisor for our Haywards Heath, West Sussex office joining our claims customer team. Our customer's are at the heart of everything we do and keeping them updated is crucial throughout their claims journey handling any queries along the way. You'll be sending claim allegations to at fault third party insurers, requesting reimbursement of our costs, negotiating and instructing solicitors for litigation.