Recovery and Breakdown Co-ordinator Day Shift

Hough Green Garage Ltd are looking to recruit a Recovery and Breakdown Co-ordinator, who has the relevant experience in the recovery industry. Hough Green Garage is a family-owned business with 13 depots covering the northwest, The successful applicant will be based out of our 24 hour control room in Head Office, Widnes.

In a busy, fast paced environment the successful candidate will be responsible for handling inbound telephone calls, accepting and deploying emergency breakdown vehicles with-in the allotted time and updating various internal systems.
Hourly rate is dependent on work experience and qualifications, shifts and hours will be discussed at interview.

Duties:

-Takes full accountability for the utilisation of all drivers and resources on shift.
-Map the breakdowns to find nearest resources and deploy drivers based on Geographic's.
-Follow through on all jobs to completion.
-Raise with senior management any short falls or issues with workload on any day of the week.
-Work with depot Administrators and the drivers in getting the work out efficiently and effectively.
-Conduct training with colleagues on customer expectation on a telephone call vs planning of a driver to a breakdown to ensure customers satisfaction is met.
-Handle customer queries both on the Telephone and at Reception in a professional and efficient manner with a non-judgemental approach.
-Ensure all documentation and personal information is processed in accordance with the companies GDPR policy.
-Carry out property searches with integrity and respect.

Proficient in English, both written and verbal.
-Strong leadership skills with the ability to work alone or in a team.
-Excellent problem-solving skills and attention to detail.
-Knowledge of health and safety regulations.
-Ability to prioritize tasks and work efficiently in a fast-paced environment.
-Flexible work attitude
-Be able to problem solve and react in an efficient manner when in moments of high stress.
-A strong team player
-Have good interpersonal skills.
-Be able to work to targets and deadlines.