Recreation Supervisor

To provide an excellent visitor experience by supporting the Visitor Services team at Westonbirt, The National Arboretum, effectively, efficiently and safely. You will be supervising and supporting our team of Visitor Services staff, volunteers and contractors in delivering an excellent customer service and an efficient admissions service. You will support and assist visitors to the Arboretum, including giving information and providing first aid as well as carrying out and supervising basic maintenance of facilities. There is also requirement to support the delivery of activities around our large events programme.

Key Work Areas

Admissions and Customer Welcome

Working with the Visitor Operations Manager and Visitor Services Manager, the post holder will be expected to support the staff, contractors and volunteers in delivering a high quality admissions service along with giving appropriate and effective information.

Operations and Estate Maintenance

Maintenance and safety inspections and ensuring these tasks are carried out effectively by the wider team for facilities including car parks, internal roadways, footpaths, some buildings, benches, play equipment, litter bins and signs. Supervision of the team carrying out these works as well as supervising contractors and volunteers.

Events

The role will support the delivery of the large events programme supporting the Events Team. The events including Forest Live, the 'Christmas at Westonbirt', 'Westonbirt 10k' and the 'Arb Show' and others. Assist with work programming and supervision of staff, volunteers and contractors for the delivery of the annual events programme.

Evaluation and monitoring

Support the gathering of quantitative and qualitative data to enable ongoing improvement of services.

Administration

Effective administration including facility inspections and financial records.
Supporting the day to day operation of facilities. Development, implementation and monitoring of health and safety procedures including risk assessments. Purchasing of materials for programmes in line with Forestry Commission financial procedures and ensuring others adhere to these.

Creating and maintaining the Team's rota including booking additional staff to cover periods of annual leave or sickness. Supervise the welcome building volunteer team, including ongoing development of the team and recruitment of new members.

Communications

Liaison with team leaders of both internal and external teams, including contractors and partner organisations such as catering and retail providers on site. Support of marketing activity in relation to events and customer service.

We are looking for a highly motivated and passionate Recreation Supervisor to join our Recreation team.

Westonbirt, the National Arboretum (www.forestryengland.uk/westonbirt-the-nationalarboretum) is one of the UK's most famous botanical tree collections and is internationally renowned both for its tree collection and historic landscape. It was founded in 1829 by Robert Holford and is classed as Grade 1 on the English Heritage Register of Parks and Gardens and is one of the world's greatest examples of an arboretum laid out in the 'picturesque' style. As well as holding five National Collections the site has over 130 champion trees - the largest of their kind in Britain. It's home to some of the rarest trees in the world with trees from Australia, China as well as native trees and a semi-ancient woodland.

It's an exciting time as we progress our ten-year vision to become a world leader in trees, inspiring people through education, participation and conservation. It is now more crucial than ever with climate change that we ensure we achieve our net zero ambitions and we engage our visitors with the importance of trees and caring for the environment.

Since 1956 the arboretum has been managed by the Forestry Commission and is one of the six districts managed by Forestry England who manages the nation's forests. Our mission is to connect everyone with them, by creating and caring for our forests for people to enjoy, wildlife to flourish and businesses to grow. We look after more land and more trees than any other organisation in the country cared for by around 1,000 staff and volunteers and enjoyed by over 226 million visits each year.

The team are supported by the Friends of Westonbirt Arboretum, an-onsite fundraising and membership charity with over 36,000 members. The arboretum now attracts over 500,000 visitors per year and is the largest pay to enter visitor attraction in Gloucestershire.