Redress Case Manager

If you are an SBU Health Board employee this post will only be offered on a secondment basis and you will need to have gained your line managers approval for the secondment prior to going to interview.

An exciting opportunity has arisen within the Legal Services Team at Swansea Bay Health Board as a Redress Case Manager.

We are seeking enthusiastic, driven and patient-focussed individuals who can manage a complex redress case load under the National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011., They will support the Health Board's compliance with the 2011 Regulations by ensuring effective and efficient management of a complex case load which will be inherited from the Service Delivery Unit across Swansea Bay Health Board.

This post will also require the ability to cope with change and demands of the organisation, working closely with colleagues in the Redress team as well as the wider Legal Services team in the Health Board, to deliver and generate good outcomes for the Health Board.

You will be required to support Service Delivery Units in legal queries or matters arising out of the 2011 Regulations, as well as playing a role in ensuring a patient-centered investigation is delivered at all times in line with the Health Board's value.

The post holder will also be responsible to ensure case deadlines and requests are met in line with the requirements imposed, such as the management of cases and submissions under the Welsh Risk Pool procedures.

You will operate with a high degree of autonomy, be able to organise a large case load effectively, be a representative of the team, liaise with senior colleagues routinely; this will require excellent leadership skills, and the ability to develop excellent working relations with colleagues and external agencies such as claimant solicitors and Welsh Risk Pool Services.

The ability to speak Welsh is not essential for this post; English and/or Welsh speakers are equally welcome to apply.

We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.

As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.

There are also apprenticeships, work placementsand volunteering roles available.

We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.

Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.