Referral Administrator

An exciting opportunity has arisen for a full time (37.5 hours per week), Band 3 Referral Administrator role, based at West Offices, York. This role will support the Referral Support Service; a team responsible for the processing of first outpatient referrals for patients registered in the Vale of York and Scarborough and Ryedale area.

The Referral Support Service is a patient focused service, ensuring patients receive excellent customer service throughout their patient journey. We are a friendly and supportive team, dedicated to ensuring team members are trained and developed to reach their full potential as individuals. A full induction and training period will be undertaken to achieve this., You will be required to ensure a smooth referral process for individual patients. The post holder will be expected to use their own initiative and meet deadlines to help ensure the smooth running of the service.

You will be the initial point of contact for patients accessing the Referral Support Service. This includes discussing with patients by phone the care options available to them, using the NHS e-Referral Service to advise on waiting times and book appointments at their choice of hospital or other service providers.

Additionally, the postholder will consistently deliver a client-focused service which promotes good customer service and effective working relationships. Dealing with routine and specialist enquiries in a pleasant and helpful manner, the successful candidate will have excellent communication skills to give relevant information to stakeholders, referring to others or escalating queries as appropriate.

We are looking for an enthusiastic and motivated person who is flexible and has excellent administrative and customer service skills with a proven background in a customer focussed role, with a good understanding of confidentiality.

NHS Humber and North Yorkshire Integrated Care Board (ICB) is responsible for planning and arranging the provision of NHS services to meet the diverse health needs of a population of 1.7 million people. Our area reaches over 1,500 square miles and includes the cities of Hull and York and the large rural areas across East Yorkshire, North Yorkshire and Northern Lincolnshire. The ICB is part of the Humber and North Yorkshire Health and Care Partnership, one of 42 Integrated Care Systems (ICS) across England to meet health and care needs, coordinate services and plan in a way that improves population health and reduces inequality between groups. The Health and Care Partnership comprises of NHS organisations, local councils, health and care providers and voluntary, community and social enterprise (VCSE) organisations.