Referral & Allocations Officer

Be the primary contact for all incoming referrals and related enquiries.
Input the referral information onto the Omni ledger System within 3 days of receiving the same.
Collate accommodation referrals.
Issue an initial interview assessment interview appointment as soon as possible. (The target is to send an appointment letter within 5 days of receipt of referral.) + Liaise with the referring agencies regarding client's needs and risk.
Keep a detailed written record on the company database of all contacts made with the client and agencies involved.
Where necessary gather more detailed information on the individual, i.e. history, offending details, current mental health, or substance misuse etc.
Be aware of risk assessment and be able to discuss this with providers.
Liaise with the local prisons and book interview appointment within the Prison.
Attend prisons to conduct initial interview assessments and provide information on accommodation and support services available to other potential applicants.
Keep a continuous check on property vacancies in liaison with Supported Housing Officers
Manage and plan allocations to keep void levels to a minimum.
"Match" clients needs with accommodation available
Maintain good contact with the referring officer to keep up to date with the clients status and any changes in circumstances.
Be based at probation offices on a weekly basis to conduct initial interview assessments.
Manage the waiting list ensuring Fair Access and Inclusion Policy is adhered to.
Ensure initial assessment paperwork has been fully completed and signed before committing to allocating a property.
Meet regularly with the Accommodation Officer assigned by the probation service.
Liaise regularly with the service manager., As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Diversity & Inclusion Ambassadors who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident employer.

Mileage Compensation
Membership to Westfield Health
28 days annual leave (plus statutory bank holidays), increasing to 33 after 5 years continuous employment
Company pension scheme
Enhanced sick pay
Flexitime
Free Parking
Paid for Enhanced DBS check
A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted

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