Referral Coordinator

We are seeking a dedicated and professional Referral Coordinator to join our Community Single Point of Access (SPOA) team on the Isle of Wight. In this role, you will conduct comprehensive patient assessments, provide expert advice, and direct patients to appropriate resources. You will serve as a key member of our inter-professional team, executing referral reviews and telephone triage, and collaborating with healthcare professionals to deliver high-quality services across a diverse range of community services.

As the initial point of contact for service users, you will provide a welcoming and supportive environment, guiding and supporting them throughout their treatment journey. You will advocate for service users, ensuring they are on the correct treatment pathway, and facilitate effective communication between staff and service users. This role requires a commitment to Health and Safety protocols, ongoing professional development, and may involve weekend and bank holiday work on a rotational basis. If you are passionate about making a difference in community healthcare, we encourage you to apply., Conduct comprehensive patient assessments, provide expert advice, and direct patients to appropriate resources as a key member of the Community Single Point of Access (SPOA) team.

Serve as a referral coordinator, executing referral reviews and telephone triage within a collaborative, inter-professional team.

Collaborate with healthcare professionals to deliver high-quality services to clients across a diverse range of community services.

Engage in an integrated service model, delivering multifaceted interventions. Please note that this role may necessitate weekend and bank holiday work on a rotational basis in the future.

Uphold all Health and Safety protocols within the team to ensure a safe and secure working environment.

Contribute to the ongoing development of competencies and skills within the community setting.

Ensure regular participation in Continual Practice Development (CPD) activities to enhance the knowledge base of the referral coordinator.

Act as an advocate, adhering to the teams protocols, objectives, and procedures. Guide and support service users in navigating the correct patient pathway. Facilitate effective communication between the service user and all relevant aspects of community healthcare services. Advocate on behalf of the service user to establish a seamless connection between the service user and all facets of the Community healthcare services.

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.