Referral Hub Administrator | Hertfordshire Community NHS Trust

We are looking for a flexible part time administrator to join our growing admin team at Peace Children's Centre for Children's Specialist Services (CSS). The Administration Hubs within our team provides essential administrative support to the clinical teams. The post holder will work as part of a team of administrators to answer patient telephone calls and enter referral data and book initial appointments for Children's Specialist Services using SystmOne. The team is also responsible for directing each referral to the appropriate clinical team. This role will involve working flexibly across our administration teams within Children's Specialist Services to cross-cover as required., We work in partnership with colleagues across NHS, social care, education, charities and local government helping people to maintain their independence for as long as possible and making sure people get the right care in the right place at the right time. Community health services are at the forefront of NHS care and support - and our mission is to maintain and improve the health and wellbeing of the people of Hertfordshire. In return, we can offer you:

• free parking
• subsidised canteen
• 27 days annual leave (pro rata)
• eye care vouches
• employee assistance programme
• one of the UK's best pension schemes
• NHS discount
The post holder will be working as part of a busy team of administrators and the role requires a high level of computer and telephone work, with access to a wide range of different systems and information.
• Processing written referrals onto our clinical system
• Taking telephone calls from patients and other health care professionals.
• Dealing with enquiries in a helpful and efficient manner
• Offering a high level of service to all our patients
• Working closely with hub triage teams to ensure patient care is delivered effectively and efficiently.
• Working with local service teams to complete required tasks and activities
• Working well as a team under pressure in a busy environment
• Sharing information and escalating issues as appropriate
• Identifying innovative ways of working
Whilst it is not a legal requirement, Hertfordshire Community NHS Trust encourages and supports all staff to be vaccinated as this remains the best line of defense against COVID-19 We are committed to supporting flexible working options for staff, wherever possible, and welcome discussions on flexible working patterns to support our staff to maintain a healthy work life balance.


• Have excellent communication, IT and customer service skills.
• Be a team player with a positive and enthusiastic outlook
• Undertake a range of administration tasks, including processing referrals and letters
• Answer incoming calls, dealing with enquiries from patients, families and professionals with a high degree of confidentiality and professionalism
• Ensure accurate and relevant information is recorded on our clinical system database
• Work flexibly to meet the needs of the service
You will receive full support and training to undertake all aspects of the role, you need to bring enthusiasm, energy and a flexible approach to work., Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.


• A big thank you for considering joining us at Hertfordshire Community NHS Trust
• You'll find it a great place to work with many benefits offered to you as a member of our staff
• We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities
• We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages
• We don't want you to miss out so we'd like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible