Referral Management Administrator

We are looking to add to our team who provide comprehensive administration services to support all functions of the Patient Access Centre (PAC), in delivering an effective and timely referral management service. The role of the referral management administrator is vital in ensuring that GP referrals are uploaded from the national referral system to the Trust triage system to enable our clinical staff to triage. The team then upload the triaged referral to our Trust patient database waiting list ready for our booking team to book an appointment. The referral management team process external and internal referrals on our Trust systems., Key relationships of the role is with the booking team and the services in the Trust

So if you have experience of working in a busy office environment and have excellent communication and administration skills and are computer literate, we would like to hear from you., Excellent communication skills are required as well as attention to detail as the role requires the post-holders to read referrals and ensure that they are processed to the correct service and that post triage the referral is either rejected back to the referrer or placed correctly on the waiting list for the booking team to process.

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people. We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public. The Trust Access Centre is a central hub dealing with Trust referrals on behalf of the services. There are approximately 50 staff which work in our call centre, booking teams or referral management team.