Referrals Administrator

We have a great opportunity for a reliable and enthusiastic Referrals Administrator to join our West Sussex Talking Therapies team based in Chichester, in a 12 month fixed term part-time basis.

Our Referral Administrators are an integral part of our service and its delivery, working alongside our clinicians and in connection with external services.

Our office is located in central Chichester, with a 5 minute walk to the train station and other transport links. We are also close to the main town centre.

The Administrator role is varied and fast paced requiring a flexible and responsive approach, with the ability to deal with questions or issues that are challenging in nature. Excellent communication skills are required as you will be dealing with a wide range of contacts.

As well as a comprehensive induction to help you settle into your new role, you'll receive regular 1:1 supervision and training opportunities to develop and enhance your skills., The main duties of the role are offering a professional service to our patients, receiving and processing referrals, booking appointments, maintaining accurate computerised records of patients reports and letters. As you will be dealing with confidential and sensitive information, a high level of attention to detail is required.

In addition to the daily duties, you will ensure that the team operates effectively by undertaking comprehensive administrative tasks such as handling team correspondence, managing agendas, note taking and task related problem solving.

West Sussex Talking Therapies is a service providing therapy within primary care and community settings to patients with mild to moderate depression, anxiety and other psychological illnesses. Talking Therapies in West Sussex is a leading, high-performing NHS Talking Therapies service.

Sussex Community NHS Foundation Trust is the largest provider of community health services across Sussex. We want to ensure SCFT is a great place to work for all team members, as they provide medical, nursing and therapeutic care to people from their earliest moments to their last.

Patients and service users are at the heart of everything we do, and we want to reduce the service inequities that exist across our jurisdiction. Other key initiatives include boosting our sustainability credentials and becoming a digital leader. We are ambitious about what we can and will do better for patients, communities and our people.

There are over 5,500 of us in the trust, from clinicians and therapists to managers, board members to maintenance staff, as well as over 500 dedicated volunteers. Each of us is working together towards the same goal: delivering excellent care at the heart of the community.