Referrals Hub Manager

The National Fostering Group have an amazing opportunity for a Referral Hub Manager to join our team in Basildon.

We pride our organisation on being inclusive and diverse, whether that be our Foster Carers or our workforce. This enables us to provide our children and young people with the best matched foster homes and families to meet their individual needs and give them the best chance at achieving amazing outcomes!

About the Role

The Referrals Hub Manager will drive and motivate their teams performance. Your team will receive referrals from Local Authorities and they will work quickly to liaise with our fantastic group of Foster Carers to find the best possible match for the young person or child in order to achieve their best and be supported in a loving home.

In addition, the Referrals Hub Manager will be responsible for building and designing individual packages of support to enable our carers to manage the more complex referrals. You will build positive working relationships with our Social Workers, Carers and Local Authorities staff.

It is important that our Referrals Hub Manager is a strong communicator, both verbally and in writing, with a great attention to detail and able to use word, excel and databases competently. You will analyse information from a variety of sources and produce detailed reports to support your plans and strategy for a successful Referrals Hub.

This role will manage a team of Referral Co-ordinators and be responsible for their supervision and development. Other responsibilities are listed below:

Responsibilities

Work closely with referral team colleagues across the Group to achieve targets and promote the work of the team both internally and externally ensuring the consistent delivery of the referral journey.
Report to Senior Management regarding data analysis and success of point of referral to point of placement. You will identify areas of need, themes and trends and ensure our carer base is diverse and multi skilled to meet all needs.
Responsible for the review and dissemination of contractual obligations across the region/area and ensure the teams actions are contractually compliant.
Assist in the collection of data for compliance reporting.
Undertake training, project work and such other duties as may be reasonably requested.
Work in accordance with all the policies and procedures of the National Fostering Group, always observing the strict rules of confidentiality appropriate to the role.
You can find all other responsibilities on the Job Description.

The candidate will have at least 3 years management experience, ideally within the social care or fostering sector.
Experience implementing and achieving regional business plans and targets.
Working knowledge of Fostering Services and Fostering regulations
Insight into contractual relationships between the private and public services
You will have the ability to travel accordingly across various locations in the area to cover the needs of the role
A social work qualification would be desirable but is not essential.
You can find all other requirements on the Person Specification.

About National Fostering Group

Its official, we have been rated as a Great Place to Work 2024!

88% of employees at National Fostering Group say it is a great place to work, compared to 54% of employees at a typical UK based company! Please read more about why our employees love working here: https://www.greatplacetowork.co.uk/certified-company/1574411

With over 20 years experience, National Fostering Group is the largest independent children's fostering group in the UK with a community of over 3,000 foster carers. We support just over 4,000 cared for children across 33 agencies in the UK.

As a Group, we work with Local Authorities to provide the highest quality of care for children and young people. All of our fostering agencies are officially recognised by Ofsted, Welsh and Scottish regulators as either 'Outstanding' or 'Good' which we are extremely proud of.

But what else is in it for you? Your health and wellbeing are important to us, so you'll get an exceptional reward package and a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that's right for you, including

Up to 39 days annual leave each year (25 base entitlement + 1 One moment in time + 8 bank holidays + ability to buy up to 5 extra days)
Life Assurance
Pension scheme with options to increase your contributions.
"Your Wellbeing Matters" - access to a wide range of first-class mental health support services and physical health checks
Potential to work flexibility after probation on a 4 day working week if performance measures are met.
A wide range of health, wellbeing, and insurance benefits
100's of high street and store discount options valid in the UK and abroad
And that's not all, we place the outcomes of the children and vulnerable young adults in our services at the heart of everything we do, so you'll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.

We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment and undertake appropriate checks.