Refugee Resettlement Senior Adviser

The scope of this role is to work as part of the Migrant Help Refugee Resettlement team which provides specialised advice and integration support to refugees resettling in the UK. As the Senior Adviser you will provide line management and operational oversight of Refugee Resettlement Advisers and to provide a professional high quality support service to resettled refugee families and individuals. You will need to meet the changing local business needs and will re-prioritise work as necessary. You will work consistently to ensure the continuous development of the service; ensuring that all advisory processes and procedures are efficient, professional and consistent at all times.,

• Responsible for day-to-day operational oversight of the regional Resettlement Team under the overall management of the Regional Manager.
• Provide high quality advice and support services to refugees in line with contractual and organisational requirements and guidance.
• Support Regional Manager with administrative requirements for the contracts and services, including responding to complaints, conducting individual/local/service level risk assessments and attending contract/stakeholder/sector meetings, ensuring Migrant Help policies and operating procedures are followed at all times.
• First line of escalation for Refugee Resettlement Advisers on day-to-day operational matters and case working advice and guidance on complex cases, including Incident management and point of initial escalation for safeguarding issues or concerns.
• Support the Regional resettlement Manager in the recruitment and induction/training of new staff.
• Oversee continual development training requirements and completion of mandatory/refresher training for all staff within required timescales.
• Line management and performance management of staff team, including completion of annual Supervision and Appraisal (SAA) processes in line with organisational guidance and timescales, ensuring all staff development requirements are met within agreed timescales.
• Work collaboratively with the Regional Manager and other senior advisors to manage service capacity, including but not limited to; staff schedules, rotas, case allocations and workload allocation and delegating work appropriately, ensuring effective delivery of service and in line with contractual requirements.
• Recording, collation and provision of contract finance and performance reporting as per contract/organisation deadlines, including but not limited to; invoicing, information security, safeguarding, service user information, capacity monitoring, KPIs, quality management.
• Assist Regional Manager with quality management of the service, including but not limited to; case audit reviews, client feedback, internal and external audit activity e.g. Advice Quality Standards, ISO etc. as well as in line with any contract or Migrant Help requirements and quality frameworks.
• Work with Regional Manager and others to develop and support service user engagement and involvement activities., Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.
- This post is subject to a Disclosure and Barring Service (DBS) check Therefore the applicant must:
• Be able to provide documents to show their right to work in the UK i.e. passport or other right to work documents such as work visa, settled status document, certificate of registration, naturalization as a British citizen, Biometric Residence Permit etc.
• Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment.
  
  The successful candidate will be proactive with the ability to problem solve with the ability to effectively support and motivate a team., If you are dedicated, team-oriented and have demonstrable experience working with vulnerable people and are looking for an exciting role that makes a difference, we'd love to hear from you!, Demonstrable ability to manage people and oversee performance management processes
• Proven experience of mentoring, supporting the development of others and leading team meetings
• Comprehensive understanding of refugee resettlement processes and the challenges faced by refugees.
• Skills in liaison, negotiation and advocacy with other agencies on behalf of service users
• Ability to absorb complex written information and communicate effectively
What else to expect:
• This post is subject to an Enhanced Disclosure and Barring Service (DBS) check.
• This is a home-based role however, it will involve occasional visits to service users within the local area, particularly during the initial mobilsation period.
  
  Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work.


• Flexibility and work life balance
• Enhanced family friendly provisions
• Additional holiday entitlements
• Perkbox benefits
• Non-contributory pension scheme.