Refugee Resettlement Support Assistant

We are currently looking for Support Assistants to join our resourceful and compassionate Refugee resettlement team, on a permanent contract. The successful candidate will be organised and solution focused, have demonstrable experience advocating on behalf of others and be passionate about protecting our vulnerable clients. The scope of this role is to work as part of the Migrant Help Refugee Resettlement team which provides specialised advice and integration support to refugees resettling in the UK. As the Refugee Resettlement Support Assistant, you will play a crucial role within the service by providing light-touch, continued support to refugees who have reached a level of stability and independence. You will ensure the ongoing integration and well-being of clients by conducting periodic check-ins, addressing emerging issues, and facilitating access to community resources and services. If you are adaptable and continuously seeking ways to improve support services and are looking for an exciting role within a charity that is making a difference, we'd love to hear from you! As the Support Assistant your duties would include:

• Conduct periodic assessments to ensure clients' continued progress and identify any new or emerging needs.
Provide tailored advice and support on an ongoing basis, ensuring clients are well-integrated into their communities.
• Assist clients with accessing ongoing services such as healthcare, education, and employment.
• Facilitate client referrals to specialised services as needed, maintaining strong connections with local service providers.
• Conduct regular check-ins with clients through home visits, phone calls, or digital communications.
• Maintain accurate and up-to-date case notes and records, ensuring all interactions and interventions are documented.
• Provide emotional support and practical advice to clients, helping them navigate cultural and systemic challenges.
• Organise and participate in community activities and events to promote social integration and community cohesion.
• Collaborate with interpreters, volunteers, and other team members to deliver comprehensive and effective support.
• Conduct property inspections and ensure clients' living conditions meet safety and health standards.
• Respond promptly to emergencies and urgent client needs, coordinating with relevant services as necessary.
• Participate in team meetings, training sessions, and continuous professional development activities.
• Provide feedback and report on client progress to supervisors and relevant stakeholders.
• Advocate on behalf of clients to ensure their needs and rights are recognised and addressed by service providers and authorities.
• Work closely with Tier 1 Advisers to facilitate the smooth transition of clients from intensive to lighter support.
• Contribute to the facilitation of group workshops on various topics, such as budgeting, job search skills, and understanding UK systems and culture., Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.
- This post is subject to a Disclosure and Barring Service (DBS) check Therefore the applicant must:
• Be able to provide documents to show their right to work in the UK i.e. passport or other right to work documents such as work visa, settled status document, certificate of registration, naturalization as a British citizen, Biometric Residence Permit etc.
• Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment.
  
  Awareness of cultural sensitivity and competence in working with diverse populations.
• Understanding of trauma-informed care and approaches to supporting individuals who have experienced significant trauma with proficiency in safeguarding practices and procedures.
• Demonstrable experience in a support or advisory role, preferably within refugee resettlement or social services.
• Ability to think critically and creatively to solve problems and address the unique challenges faced by refugees.
• Ability to build and maintain positive relationships with clients, colleagues, and external stakeholders.
What else to expect:
• This post is subject to an Enhanced Disclosure and Barring Service (DBS) check.
• This is a home-based role, however it will involve daily visits to service users within the local area.
  
  Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work.


• Flexibility and work life balance
• Enhanced family friendly provisions
• Additional holiday entitlements
• Perkbox benefits
• Non-contributory pension scheme.