Regional Commercial Operations Analyst

The Genomic Medicine Regional Commercial Operations Analyst for Cytiva is responsible for supporting the Genomic Medicine's regional and global commercial team, driving increased sales efficiency and effectiveness along with corresponding continuous improvement in process documentation/execution and metrics. This role serves as a subject matter expert for Genomic Medicine data analytics and management reporting. This position is part of the Genomic Medicine Global Commercial Excellence & DBS Team located in remotely in Europe and will be fully remote. At Cytiva, our vision is, to advance future therapeutics from discovery to delivery. What you will do:

• Facilitate strong rigor in SFDC funnel management, key account management, Customer Experience (CX) and Problem-Solving Process for the commercial team.
• Facilitate resolution of past due backlog issues, identifying and prioritizing critical few opportunities for improvement.
• Drive continuous improvement of sales process, sales capabilities and tools and supporting systems. Create, implement, maintain, and continuously improve corresponding management reporting tools. Develop comprehensive metrics to measure customer experience and routinely track through daily/visual management.
• Drive adoption and usage rates of key CRM tools measured both as quantity and quality of usage. Ensure consistent and expanding use of SFDC and Qlik tools, training commercial associates when necessary.
• Facilitate customer segment-specific needs and develop/implement standard work to drive increasing levels of customer satisfaction.
  
  BS degree in Life Science, Engineering, Business or similar
• A proven background in a customer-facing role and/or commercial role
• Deep experience with enterprise resource planning (ERP) systems and reporting structures.
• Full working knowledge of SFDC, Power BI and Qlik tools.
• Advanced MS Excel modeling skills
• Ability to earn credibility and trust and form strong relationships with multiple management levels by drawing on tool expertise and excellent communication skills.
• Strategic problem solver with strong analytical skills.
• Ability to work efficiently in cross-functional teams and manage complex tasks quickly and effectively in a growth environment.
• Knowledge of Danaher Business Systems (DBS), or Six Sigma certifications a plus.
Travel, Motor Vehicle Record & Physical/Environment Requirements:
• Minimal travel - Approximately 5% overnight, within region.
It would be a plus if you also possess previous experience in:
• Certified Practitioner status in Problem Solving, Funnel Management, CRM Expertise.
  
  Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us - working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40+ countries, Cytiva is a place where every day is a learning opportunity - so you can grow your career and expand your skills in the long term. Forming part of the Biotechnology segment at Danaher, we bring together dedicated technical expertise and talent to develop the next generation of life-changing therapeutics., Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life., At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.