Regional Facilities Manager

We are on the lookout for an experienced and dynamic Regional Facilities Manager who is fearless, positive, and ready to take on challenges headfirst. This role will oversee the total facilities management (TFM) of our sites across London. You will lead and support direct reports handling operations across a number of hub buildings, not least the biggest workplace in the global portfolio in the city centre. If you are proactive, excel at customer relations, and have hands-on experience with mobilising integrated target operating models, we want you on our team.

Context and Background

The London region is undergoing leadership re-structure on both client and JLL side whereby the focus pivots to driving an elevated workplace experience for both customer employees and their clients. We need someone with a strong aptitude for change leadership who can navigate this evolving landscape with confidence and positivity. This role is crucial in driving stability, fostering team cohesion, and implementing effective processes to ensure the success of our facilities management and workplace experience operating model.

Key Responsibilities:

- Leadership & Management:

- Provide strategic direction and fearless leadership to a team of facilities managers across London, supporting and unifying strategic partners across this strategically critical city portfolio.

- Foster a collaborative, high-performance culture within the team, nurturing the development of their competencies in facilities management.

- Lead change management initiatives to smoothly transition teams and operations through recent and future changes, addressing gaps with a proactive mindset.

- Champion high profile customer relations, keeping your finger on the agency "pulse" and ensuring high quality communication and continual improvement on the real estate and agency relationships

- Operations & Maintenance:

- Oversee the day-to-day facilities operations, ensuring compliance with health, safety, and environmental regulations.

- Manage the maintenance, repair, and improvement of facilities to ensure optimal functioning and appearance.

- Develop and monitor key performance indicators (KPIs) to track and improve facility performance.

- Stakeholder Management

- Serve as the primary point of contact for internal stakeholders regarding facilities management issues.

- Communicate effectively with senior management, providing regular updates on facilities operations and strategic initiatives.

- Address and resolve any facilities-related issues or concerns raised by employees or management with a solutions-oriented approach.

- Build and maintain strong relationships with stakeholders to understand their needs and ensure their expectations are met or exceeded.

- Budget & Financial Management

- Develop, manage, and monitor the regional facilities management budget.

- Ensure cost-effective procurement and contract management with suppliers and service providers.

- Identify and implement cost-saving initiatives without compromising on service quality.

- Project Management:

- Lead and coordinate facilities-related projects, including renovations, relocations, and upgrades.

- Ensure projects are completed on time, within budget, and to the required standards.

- Supplier & Vendor Management:

- Manage relationships with external suppliers and service providers.

- Negotiate contracts and service level agreements (SLAs) to ensure value for money and high service standards.

- Monitor supplier performance and conduct regular reviews to ensure compliance and quality.

- Compliance & Sustainability

- Ensure all facilities comply with local and regional regulations and standards.

- Promote and implement sustainable practices across all facilities to minimize environmental impact.

- Stay updated on industry trends and best practices in facilities management.

- Travel:

- Being on site is a requisite for this leadership role, as you will need to be connected to all the people that make the places. Frequent visits to the teams in a number of London cities locations is also required.

Demonstrable experience in facilities management, with at least 5 years in a regional or multi-site leadership role.

- Proven experience managing facilities across multiple locations, including international operations.

- Strong leadership and team management skills, with the ability to motivate and develop a diverse team.

- Excellent organizational, project management, and problem-solving skills.

- Strong financial acumen and experience managing budgets and cost control.

- Excellent communication and interpersonal skills, with the ability to build effective relationships with stakeholders at all levels.

- Demonstrated ability to implement best practice processes and procedures.

- Proficiency in English is required; additional languages relevant to the region are an asset.

- Willingness and ability to travel frequently across the assigned regions.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward., Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.