Regional Facilities Manager

The JLL Regional FM will be the primary point of contact supporting the client to ensure an exemplary service delivery aligned with the JLL IFM contract across EMEA and in alignment with the global account. The Regional FM, in a cooperative effort, will collaborate with the client to ensure a smooth delivery of integrated facility management (IFM) services across EMEA. This includes managing the overall delivery of IFM operations in terms of contract delivery, health and safety, engineering services, compliance with legislative requirements, contractor management, promoting sustainability, adding value, and fostering innovation. Deliver the defined scope of work at the assigned property portfolio. In this capacity, there are 6 major accountabilities:

• Health and Safety Management - ensure the provision of a safe working environment for JLL Staff, Client Employees, Contractors, and any Visitor.
• People Management - develop and sustain a high quality, well-motivated team.
• Client Management - ensure on site Client expectations are managed and met within contractual obligations.
• Contract Management - ensure all contracts are professionally delivered.
• Finance Management - ensure the sites' financial operations are meeting targets and control requirements Site Operations Management - implement Industry Best Practice operations.
People Management
• Provide leadership for site FM team.
• Mentor & enable training & development of team members.
• Identify and fill staffing needs.
• Nurture an environment conducive to good teamwork and co-operation among colleagues.
Client Management
• Strive to enhance Client Employee Satisfaction in all aspects of service delivery.
• Interact on a regular basis with the appropriate Client Managers to discuss ongoing service delivery and forward planning.
Contract Management
• Ensure that all contracts are delivering the required service at the correct cost.
• Work with Regional and Global Purchasing to implement sourcing strategies at the appropriate levels.
Site Operations Management
• Responsible for all site facilities operation.
• Guide Site teams to deliver services as defined in the relevant Schedules of the Master Agreement ensuring the implementation and compliance with Best Practice procedures.
• Report critical & key performance measurements & achieve targets.
• Ensure that Account Management is informed immediately of any Critical Performance incident.
• Ensure completion of all required audits and CSA'S and achieve targets Maintain sound management relationships with any third-party tenants &/or property owners as appropriate.
• Provide a responsive and pro-active service via seamless interface with all involved parties.
• Understand all aspects of any lease/licences that may impact the operation of the property portfolio.
• Work with Client and Manager to develop and implement improved/new processes that improve service to the client and /or reduce cost.
• Coordinate delivery of the annual capital plan for the assigned portfolio
Finance Management
• Ensure that all sites meet financial targets and control requirements.
• Coordinate appropriate monthly/quarterly/annual reporting and management reports as required
  
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