REGIONAL HEAD of Claims & Collections

Salary Not Specified

Allianz Group, Poplar, Greater London

Full time
Permanent
Remote working

Posted 1 day ago, 14 Nov | Get your application in today.

Closing date: Closing date not specified

job Ref: c9f3ce6f55dc45438d23be315f03ff79

Allianz Group

Full Job Description

Recognized leader for all people working in claims and collections in the region. Interface between Group and OEs.
To ensure implementation of Claims & Collection Target Operating Model and Group Standards throughout the Region.
To support local Claims & Collections teams and report to Group Claims & Collections on the enforcement of Group standards in order to improve and harmonize the handling of Claims & Collections cases within the region.
Support local C&C teams and report to Group C&C to ensure consistent C&C handling within the Group
Liaise with other regional functions (Commercial, Operations, Credit Underwriting and Assessment) and participate to Regional Committees
Assess and ensure good implementation of Group standards in the region's OEs
Propose and contribute to effective developement of claims and collection Group standards, define together with Group C&C and enforce projects and action plans within the region.
Ensure quality, completeness and accuracy of data reported to Group C&C and provide Group with performance analysis of the region.
Involvement in large regional Claims & Collections cases management and validation of large claims
Follow-up large claims reserving, recoveries & salvages
Contribute to customer satisfaction via implementation of C&C guidelines in the OE's.
To make effective the junction of Claims and Collections
To make effective the roll-out of COMPASS, IMX and/or any other system implementations
To ensure a perfect coordination between Claims and Collections teams in order to mitigate loss and maximise recoveries for the company.
To propose consistent improvement in C & C function in order to adapt to changing business requirements and maximise efficiency in the functions.
To actively engage in the development of appropriate and harmonized reporting tools.

Good claim assessment and collection business skills, knowledge of legal and insolvency practices and knowledge of international practices.
Sound legal and financial background
Ability to engage impacted stakeholders in ways permitting to drive change iniative successfully
Drive change throughout a complex organization (multiple geopgraphies, multiple IT systems, skills heterogenity)
Ability to introduce significant improvements to processes, operations or practices
Good knowledge of Allianz Trade products, systems and working practices
Good project management skills / Process oriented.
Broad understanding of B2B market in insurance/collection industry
Up-to-date knowledge of the state of business
Results Oriented
Ability to work in a matrix organization
Very strong communication skills
Flexible
Decisiveness
Strong, fact-based decision making
Team player in the Region
Provides leadership and clear direction to Claims & Collections Community.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.