Regional Manager & Global Coordinator

We have an exciting opportunity for a Global Coordinator & Regional Manager to join Restaurant Associates. The role will be key partner to one of our Global contracts for strategy, program development, financial management, opening new business, and defining a culture of excellence in the service and experience of the operation. Specifically, this position oversees all pantry food & beverage, hospitality, events and guest service operations (Where applicable) in the EME and LATAM regions. Furthermore this role coordinates global reporting and data management for the entire portfolio, working closely with the regional leads in APAC, London as well as individual countries in the regions (EME & LATAM). Responsibilities include but not limited too:

• Work with Global Account team to deliver the account strategy in accordance with the terms of the global MSA and the KPI measurements contained; delivering upon both the Compass commercial commitments and the obligations required of the Client
• Maintain robust Governance in order to identify and manage risk in all areas including, but not limited to; HSE, Legal, Commercial, operations and BCP; including meetings, meeting cadence and escalations
• Develop great stakeholder relationships with the Compass & client teams as well as multiple clients within the countries - At all times being professional and flexible to do business with
• Lead our program of continuous improvement across the regional geographies and service streams within the countries (EME & LATAM)
• Implement and sustain the account management and retention principles
• Ensure that the qualitative and quantitative required for essential regional and global reporting is received in an accurate and timely manner.
• Act as main point of contact for all data and reporting requirements globally
• Compile monthly and quarterly reports for EME & LATAM as well as support APAC and London for QBRs
• Own all data management on the account including consumption, KPI, financial, operational and HSE data.
  
  5-7 years' experience in Hospitality / Customer Service (ideally at regional level but not essential)
• Ability to think quickly & accurately, showing initiative & sound judgment
• Highly proficient in MS Office including Outlook, Word, Excel, PowerPoint, etc.
• Able to quickly learn new tools/software
• Strong interpersonal & customer service skills
• Ability to interact with all levels of business clients
• Excellent communication skills are a must (both verbal & written English)
• Additional language (Spanish / Portuguese) beneficial but not essential
• Comfortable communicating with a global community, i.e. various cultures & languages
• Must be process oriented yet flexible
• Self-motivated & adaptable. Independent, yet able to follow guidelines well
• Organized & task driven.
• Strong documentation skills
• Ability to work in a fast paced, changing environment
  
  As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses., Join Our Team: We've Got Just the Job for You
Find a rewarding career, working with great people At Compass Group UK & Ireland, we match incredible individuals to rewarding roles and cultivate environments where our people can let their personality and passion shine through. As the UK and Ireland's leading food services partner, we know that when our people feel valued, our clients and customers feel the difference. That's why, when you step into a career with us, you'll be part of a truly supportive network with all the ingredients to go further. We pull out all the stops to make every moment at Compass Group UK & Ireland meaningful, with training schemes and development opportunities on the table for our team members who want to go the extra mile. Could you be our next team member? Why Compass? Joining Compass Group UK & Ireland is about more than getting onboard with the no. 1 team. It's about giving yourself the very best shot at a fulfilling career. We're people powered. That's why we make it our mission to recruit talented people and then help them to thrive, rewarding excellence every step of the way. Find a career that makes you smile A job you truly want to get out of bed for needn't be just a dream. With an exciting range of Compass careers to explore, now is the time to step into a role that inspires you. A role that lets your strengths shine, teaches you invaluable new skills, and drives your career path forward. As the UK and Ireland's favourite food services partner, we've got a position for every taste. Whether you want to bring flavour to our portfolio of brilliant brands as one of our talented culinary professionals, or you're a natural born leader with the management skills to motivate a frontline team, you'll thrive in one of our varied Compass Group UK & Ireland jobs. Compass Group UK and Ireland Compass Group UK & Ireland is the UK's leading food and support services provider. Operating in some 6,000 + locations across the UK & Ireland, Compass provides expert catering, cleaning, and facilities management services to a range of clients and sectors across the country. Tens of thousands of talented people providing tasty, well-cooked food and support services to improve the health and wellbeing of workers, school children, hospital patients, military and visitors to the nation's major sports and cultural events.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families
Regional Manager (EME & LATAM) & Global Coordinator Hybrid Flexible Working up to £45000 depending on experience