Regional Operations Manager, London

We're looking for a Regional Operations Manager, London to join our team here at Starbucks UK. A place where you're valued, challenged, and inspired. Where your voice is brewed into everything we do. At Starbucks, we're all about you.

As the London Regional Operations Manager, you will be accountable for exceeding results and streamlining the day-to-day running of operations by driving consistency and excellence across all assigned stores. In the role, you will priorities coaching to your district managers and retail support team on ways to elevate capability, improve performance, and deliver results for both. You will also lead the planning, training, implementation, and measurements of initiatives for your district, bringing the partner and customer experience to life!

This role will have you collaborating with all business functions to identify areas of opportunity by leveraging existing Starbucks programs & resources, you will prioritise plans to effectively drive a 'one approach for all' in our Retail stores.

The best part about this role is that no two days are ever the same! This opportunity will have you..

• Working with central business support teams to optimise the approach and opportunities for the district, identifying and accumulating key budget line requirements as part of the annual budgeting and planning process.


• Identifying solutions and establishing clear expectations, tactics and timelines for work assigned to the Retail team. Providing insights, analysis and information to help drive world class success across stores.


• Leading the London team to manage and control costs in the P&L for the districts. Identifying areas of opportunity, coaching and mentoring on relevant plans and initiatives.


• Setting performance expectations for the district, developing organisational capability, and modelling how we work together. Promoting a successful can-do attitude, facilitates confidence in leadership, and teamwork to achieve business results.


• Leading and managing market planning, portfolio reviews and portfolio development for the region. Aligning the regional team on the regional strategy and investment approach.


• Own and lead as an expert coach that can challenge and influence at all levels, including your peers. Provide partners with coaching, feedback, and developmental opportunities to build effective teams and challenges that inspire partners to achieve business results within Starbucks mission statement and values.
  
  Experience of retail, acting as a subject matter expert to successfully influence mass scale projects and programmes across all retail ownership types.


• Experience with solving complex problems to overcome the unexpected, with initiative and broad and holistic perspectives. Able to balance multiple priorities and meet deadlines.


• Ability to coach and influence at all levels of a Retail organisation


• Ability to communicate in a clear and concise manner with strong analytical skills and attention to detail.


• Understanding of budgets and how to manage timelines and requirements for assigned activities ensuring these are delivered to requirements.


• Experience leading, coaching and mentoring on ensure a growth mindset for all ownership, regions and functions.


• Experience in work simplification to improve the experience for partners and customers.
  
  In return, we'll offer you a competitive salary and benefits that include:


• 25 days holiday a year (plus Bank Holidays)


• Up to 10% bonus


• Flexible benefits - in addition to the benefits listed here we'll also provide you with an additional 4% to allow you to select the benefits that suit you


• Life assurance and private medical insurance for yourself


• Comprehensive training access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)


• Free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandise


• Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform


• Subscription to Headspace


• Home Sweet Loan (Interest-free loans that can be paid back over 12 months)


• Starbucks stock options (own part of Starbucks!)


• A free 24/7 Employee Assistance Programme available to you and your family


So, if you're looking for a new opportunity, with us you'll be welcomed, you'll be challenged, you'll be inspired. Here you'll be heard. Because here, you're a part of it all. Here you belong.