Regional Sales and Operations Manager

Reporting to the General Manager - Sales and Rental Location Operations, the Regional Sales and Operations Manager will be responsible for managing and supporting Rental Locations to develop and execute their rental proposition in the market place whilst achieving corporate sales and ensuring the Business Plans are met and the locations are profitable. Through use of highly effective networking skills, the role will develop and maintain a pipeline of opportunities, securing referrals and recommendations through proactive self-generation of leads; working closely with appointed prospecting agencies to secure incremental business for VWFS Rent-a-Car in order to deliver sales targets. What you will be responsible for…

• Achieve sales, profit and objectives in line with budgets with the General Manager Sales and Rental Location Operations for both new and existing Local Corporate Rental customers
• Review and analyse locations performance against business plans whilst investigating any variances within the profit & loss and make recommendations to the General Manager - Sales and Rental Location Operations
• Secure and develop new and existing Local Corporate and National Corporate business using established tariffs and SLA's specific to each client in-line with pricing policy
• Create annual Business Plans bespoke for each Rental Location
• Maintain regular visits to Rental Centres to ensure the core programme is being utilised and developed to drive best practice
• Obtain, review and offer recommendations to Rental Centres regarding monthly performance data relating to fleet size, mix, utilisation and rental revenue
• Support Location Rental Managers on rental development for Corporate business and provide a regular point of contact to address any operational issues and drive opportunities
• Implement customer and sales channel strategies across key Mobility channels including Corporate, Retail, Replacement vehicles, Web bookings and Social Media
• Review ongoing marketing campaigns and advertising to support programmes and make marketing recommendations for improvement
• Examine enquiry logs at visits and advise how to improve productivity
• Identify any escalation issues and support the Rental Centres to provide positive outcomes
• Achieve client retention through delivering a high quality level of customer service with tangible customer value benefits
• Provide regular sales, activity and pipeline reports to ensure visibility of convertible business
• Implement and on-board new Corporate clients including, data capture, SLA's, customer reviews
• Execute established pricing strategies for Group product opportunities and Corporate customer accounts where appropriate
• Provide Corporate Customer support and resolution of complaints in line with compliance and company policy
• Build relationships with the wider Fleet Sales and Marketing Team to maximise sales opportunities and with our telemarketing agency for lead generation
• Maintain Salesforce, ensuring that all customer record cards are accurate and up to date, all sales activity is recorded and opportunity pipeline with visibility of renewal and incremental won and lost business outcomes completed
• Keep up to date with any environmental, legal, economic, political developments directly impacting Corporate rental business in the Mobility Sector
  
  You will have proven experience of:
• Rental Management Experience (essential)
• Appropriate experience of sales within the fleet / rental industry (ideal)
• Experience of operating within a new business environment with a track record of establishing effective relationships with new customers
• Sales and customer management experience
• Proven experience of influencing key stakeholders
• Corporate Account management experience
• Complaint handling experience
Demonstrable skills and behaviours required are:
• The ability to build effective relationships and successfully negotiate at Management level
• Ability to work under pressure
• High level of interpersonal, influencing, communication and negotiation skills
• Good presentation skills
• Strong drive and tenacity to achieve targets and results
• Proven track record of owning and resolving operational issues
• Good organisational and planning skills, delivering high quality output to deadlines
• Professional and credible with proven stakeholder management ability
• Commercial awareness and business acumen
• Ability to collate and interpret operational performance data
• Flexibility to work outside of traditional office hours when required
• Well organised, used to working to tight deadlines and able to work under own initiative
• Confident, articulate, highly numerate with the ability to analyse and present data.
  
  We are passionate about employee development by offering ongoing support and training to help people meet their career aspirations. Whether that is to become the next leader within our business or to develop your current tool kit of skills, we support many cross-functional opportunities. We want you to achieve your full potential and enjoy a successful career with us!
About Volkswagen Financial Services Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers. Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can.