Registration Business Support Assistant - Norwich

The Registration Service is responsible for recording all the significant events in life. We register births and deaths, conduct and register marriages and civil partnerships and offer other associated services. We seek a Business Support Assistant to join the team in the Archive Centre on the County Hall Site in Norwich, making sure this front-line service is delivered to Norfolk residents and visitors effectively and efficiently. Applicants will need to have excellent clerical and people skills and be experienced in dealing with people over the phone, by email and face to face.

Applicants should be quick learners, enthusiastic, patient and able to demonstrate they are flexible as the role is extremely varied but essential in the support of the Registrars and Management Team throughout the county. We have a full-time post of 37 hours per week.

Candidates must demonstrate excellent IT skills, spelling and grammar. They will need to demonstrate their commitment to great customer service and meet the highest expectations for service delivery.

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

We have miles of beautiful coastline and our unique Broads, thriving market towns and a city with a proud cultural heritage. Our economy is growing and driven by innovation in a number of sectors, including energy and food. We also have ambitious plans for new housing and a building programme for schools across Norfolk. Our county a great place to live, work and visit, and is an excellent environment for businesses to start, grow and innovate.
We are the main local authority for Norfolk providing services countywide to more than 850,000 Norfolk residents. We take the lead in critical policy areas, working with 84 elected Members responsible for the strategic local government services in the county.

We provide a high quality service through involving people who use our services to shape and comment on them and by promoting efficiency and innovation.

We work in partnership with local businesses, voluntary organisations and other local authorities such as District and Parish Councils to provide the people of Norfolk with excellent services.

Permanent Contract | £23,500 to £23,893 per annum (Scale D) | 37 hours per week | County Hall,

• Competitive salary


• Generous holiday entitlement with the ability to buy and sell leave


• Health and Wellbeing services including fast-track physiotherapy and a free counselling service


• Flexible working opportunities including flexi-time, part time, remote and hybrid working - dependent on your job role and business need.


• Financial benefits such as:

+ ' Norfolk Rewards' our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
+ A Blue Light card for Fire Service and Social Care Workers
+ Relocation expenses (where applicable)
+ An advance of your expenses if you travel for work
+ Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants' pensions
+ Tax efficient ways of getting extra pension and new bikes
+ Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility) A payment if you refer someone you know to a hard to fill job
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