Registry Assistant (Maternity cover to August 2025)

We are looking for Registry Assistant to join the University's central Academic Registry Services Team on a full-time basis, fixed term contract for maternity cover. This role will have specific responsibility for frontline customer services and supporting our Records and Awards teams.

The postholder will work closely to support the Assessment and Awards Officers to deliver all logistics and processes related to the issuance of formal certification and verification of student records. The ideal candidate will have experience in office-based administration, alongside the ability to support and advise students, graduates and the public in relation to our records certification.

The key activities of the role are:

• Delivering excellent customer service, including in-person support at our Registry enquiries window and online by Telephone, Teams and the Service Desk ticketing system


• Providing excellent support to colleagues, whilst keeping student experience at the heart of our provision


• Exhibiting robust problem-solving skills and a proactive professionalism


You
This role is for you if you can successfully organise and manage competing priorities, can use your professional judgement to help triage enquiries, and are confident handling and manipulating large data sets. A willingness to collaborate with colleagues is essential.

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.


• The opportunity to work within a friendly, cooperative, fast-paced environment


• The opportunity to work on a beautiful campus


• The opportunity to learn more about providing customer-led student services


• Guidance and training on processes, regulations and systems


The University
At Roehampton, we change lives by helping our students to develop the confidence, knowledge and adaptability they need for a successful graduate career and fulfilling life. Our students are from all over the world.

We have a broad and engaging portfolio of courses across our five academic schools and one faculty. Our Schools and Faculty are:

• Faculty of Business and Law


• School of Education


• School of Humanities and Social Sciences


• School of Arts and Digital Industries


• School of Life Sciences and Psychology


We are London's Campus University, based on a beautiful 54-acre parkland campus. This short video will give you a taste of life at our wonderful campus and its excellent facilities.