Registry Officer, System Support

We are looking for a Systems Support Officer to join our Student and Academic Administration team, providing dedicated software support to staff and students on our student records system, SITS and contributing to our continuous improvement model. The postholder will be required to work with stakeholders and Information Technology Services to deliver key projects university wide developing new, innovative ideas to enhance the digital journey for staff and students.

The Role

Reporting to the Head of Registry the SITS Support team is accountable for providing day to day support on the student record system across academic and professional services. You will work with colleagues on undertaking upgrades and enhancements to the Tribal SITS suite of products and other applications, as well as investigation of system and integrations issues. You will support our Systems (SITS) Developer in delivering best practices for user experience and performance.

Following a period of training and hands on experience, skills will be assessed with the potential to progress into a Systems (SITS) Developer role, grade 6., The post will be based at our York Campus, with the flexibility of working from home. There will be expectation that you are able to work in the office as and when required for projects and to attend in person meetings.

We are looking for a skilled problem solver with excellent IT skills and experience of working with large databases, you will have the ability to work collaboratively with various stakeholders as well as being motivated to work independently with high attention to detail., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Situated in the heart of the historic city of York, and with the addition of our London Campus, York St John University has a long and proud tradition as a distinguished higher education provider.

Our success is founded on the quality of academic teaching and research, our thriving campus environments, our professional and pastoral support, and our values of an inclusive, innovative and ambitious community with a strong sense of belonging.

Please note that CVs are not accepted in place of the application form. Within the application process you will be asked to answer a selection of work-related questions. Our aim is to get to know you, and understand your individual skills and experience, and how you would apply these within the role. We are aware that AI can assist you with this, but we would prefer you to share your answers in your own words.

Our benefits package

We offer a wide range of employee benefits including -

- Excellent annual leave entitlement, including five discretionary university closure days over the Christmas period

- Disability leave (applies to staff who have disclosed a disability and is also available to staff with disabled dependants)

- Pension scheme

- Health Cash Plan after six months service

- Employee Assistance Programme

- Paid leave for Armed Forces Reservists

- On-campus courses, one-to-one tutorials, and online resources to help you develop your digital skills and work with new software

- Relocation expenses package for certain roles

- Reimbursement of Skilled Worker Visa application fees and Visa loan scheme for additional costs (if applicable to the role)