Regulatory Architecture Compliance - Training & Comms (Vice President)

The Independent Compliance Risk Management (ICRM) Regulatory Architecture Compliance (RAC) team is responsible for oversight of the end-to-end Regulations Management process. This includes how we identify, assess and implement regulations. A key part of the RAC responsibilities is the communication and training to stakeholders on the Regulations Management program and processes.

• Audience data management, for training and communications purposes.


• Delivery of ad hoc training needs as a result of program updates, which includes:

+ Design the training approach, dependent on size of the change and complexity
+ Design training materials
+ Schedule and run demo / trainings and drop-in calls
+ Partner with Operations Manuals & Procedure teams align updates, as necessary
+ Evidence Package content for Audit requirements
o Surrounding admin including update of trackers, managing technology and reporting queries received to the central mailbox

• Monthly engagement and training for the monthly technology and reporting release, this includes:

+ Define the engagement plans for the release, dependent on size of the release and complexity
+ Design the "quick start guides," "what this means guides," training materials for larger step change releases and updates for monthly bulletin
+ Schedule and run demo / trainings and drop-in calls
+ Identify changes/updates required to existing content (such as system guides) based on process change
+ Partner with technology and reporting teams, attend sprint calls, UAT and hyper care. Review and challenge JIRAS.
+ Constructively challenge where required if the release scope increases such that a robust training offering is not achievable and determine creative mitigations.
+ Evidence Package content for Audit requirements
+ Administrative duties to support the delivery of the above

• Design and maintain training content for the end-to-end Regulations Management technology and reporting processes (Citi Compliance Technology and Vendor Technology). Materials include System Guides, Access Guides, Videos, FAQs, etc. Support Lead Systems & Reporting Designer with new builds of content where necessary.


• Develop innovative solution to effectively deliver key messages in a user friendly and with mass audience appeal, across a variety of mediums, demos, videos (using Camtasia/Adobe), PowerPoint FAQs, interactive modules and drop in sessions if required.


• Work with web-developer, design systems support hub for the future. Management of training content, FAQs page, collaboration and Stakeholder sites up to date on SharePoint


• Support the development and maintenance of a robust role based training curriculum, for technology and reporting content.
  
  Experience in Learning & Development


• Deliver Training - live and virtual


• The ability to translate business requirements and technical systems specifications/design to design effective training content - use of business speak and make applicable to the business impact and process


• The ability to explain requirements/standards to a wide variety of stakeholders across all levels of the organization


• Process implementation and change management
  
  By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:


• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure


• A discretional annual performance related bonus


• Private medical insurance packages to suit your personal circumstances


• Employee Assistance Program


• Pension Plan


• Paid Parental Leave


• Special discounts for employees, family, and friends


• Access to an array of learning and development resources