Relationship Assistant

This role is crucial in connecting customers to the high voltage transmission system in England and Wales and turning the UK's net zero ambitions into reality.

The Relationship assistant supports the team in ensuring our customers are guided through our connections process.

What you'll do

• Provide support to the Relationship Managers and attending customer meetings where required.


• Act as a team data champion for our CRM system to ensure our data is accurate; including key events, customer contact details, case management and regular liaison with Contract Coordinators.


• Act as Customer Survey (Quality of Connection) team champion, share data to track trends and support Relationship Manager in completing investigations of surveys (closing the loop).


• Build a basic knowledge and understanding of TO Connection Offers and Agreements.


• Maintain and update as necessary the team's procedural documents (SOP's etc).
  
  Thrives in a busy working environment with numerous activities running in parallel.


• Proven computer literacy with the ability to use word processing and spreadsheet packages to at least intermediate standard is essential (Word, Excel, PowerPoint)


• Experience in using a CRM System (Salesforce or similar) preferred.
  
  At National Grid, we light up the world by harnessing the unique strengths of our people. Join us as a Relationship Assistant to be part of a team that's driving forward the energy transition, creating a brighter, more sustainable future for all. Unleash your superpower and bring energy to life., National Grid Electricity Transmission (NGET) is at the heart of energy in the UK. The electricity we provide gets the nation to work, powers schools and brings energy to life. Our energy network connects the nation, so it's essential that it's continually evolving, advancing and improving.


In NGET we are passionate about both operating our network safely and providing highly reliable quality of supply for our customers. At the heart of achieving these outcomes is the effective control and operation of our network.


• Starting salary of £39,057


• Excellent work/life balance and company culture


• 26 days annual leave plus 8 statutory days


• The option to buy additional or sell holiday


• Generous contributory pension scheme - we will double-match your contribution to a maximum company contribution of 12%. Overall 18%


• Financial support to help cover the cost of professional membership subscriptions, course fees, books, exam fees and time off for study leave - relevant to your role


• Access to flexible benefits such as a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few


• Family care benefits including a back-up care service for when your usual care arrangements fall through (six paid days each year as standard with the option to purchase further days)


• Access to apps which support health, fitness and wellbeing