Relationship Executive

We are looking for a Relationship Executive to join our Supporter Led Fundraising team. You'll join the team that is responsible for working in the community with our supporters, inspiring and motivating them to raise money to contribute to our life saving research. We are nothing without our supporters and so this is a chance to work in a role where you will have direct contact with them and an impact on how much money they raise.

As a Relationship Executive you'll work on managing individual, group and corporate supporter relationships. You'll provide an exceptional level of service, predominantly over the phone and by mail and email, to help maximise in year and lifetime value, and transition relevant supporters to Relationship Managers to extend their journey with us.

This is a great opportunity for a proactive, ambitious and passionate Individual to join the UKs biggest charity with ample room for development and progression.

What will I be doing?

• Managing initial and ongoing contact for low, mid value and light touch relationships including and not limited to individuals, fundraising groups, corporate organisations, and Free Will service acquisitions within the region


• Providing excellent customer service to support fundraisers via phone, mail and e-mail, enhancing their fundraising experience and driving increased income and lifetime value


• Providing timely contact to supporters at various stages of their fundraising journey, providing reward, recognition, and fundraising materials as required


• Supporting the development of a robust prospect pipeline of opportunities, identifying and cultivating leads with a strong focus on lifetime value to CRUK


• Identifying supporters with high value potential or specific stewardship requirements across income streams and passing relationships to the Relationship Manager to maximise income and build long term relationships


• Responsible for achieving agreed income target and support regional budgets by reporting on and setting monthly targets


• Working with wider divisional team and drive supporter recruitment and re-engagement


• Ensuring supporter records are entered and maintained on systems and associated pipelines., Please note we're not responsible for the content of job ads, as they're posted by the recruiter. We'll aim to resolve the reported issue and we'll use your feedback to improve the quality of our ads.
  
  Experience of providing excellent customer service


• Experience of working to targets within a sales environment


• Strong communication skills, in both verbal and written form with an ability to influence others using clear, candid communication - predominantly over the phone


• Good listening skills to build effective and valuable relationships with supporters


• Excellent organisation and time management skills


• Ability and confidence to solve straightforward problems with the direction, guidance and support of colleagues


• Excellent attention to detail and experience of entering and managing data in a database system


Our organisation values are designed to guide all that we do.

Bold: Act with ambition, courage and determination

Credible: Act with rigour and professionalism

Human: Act to have a positive impact on people

Together: Act inclusively and collaboratively

We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.