Relationship Manager

As Relationship Manager you are the face of Hire Space to some of our top client accounts, and are responsible for increasing their value and providing exceptional service with us, so they love what we do and keep coming back.

You're responsible for creating a culture of excellence, and for setting exemplary standards for relationship management, product development and sales best practice.

As a key point of contact for a portfolio of accounts, you're responsible for building value by increasing revenue from those accounts through exceptional service and impeccable communication. You work closely with the wider Hire Space team on ensuring clients are engaged at all times.

You manage your own accounts, continuing to drive value and increase revenue in those accounts, and serving as an inspiration to your team and/or colleagues.

You proactively increase your customer rebook rate by demonstrating exceptional customer service and sales best practice, through your high level of industry and product knowledge, and your excellence as a relationship manager and builder of valuable relationships. You go above and beyond to ensure your clients receive the best possible experience with us at all times.

You exemplify great sales practice to further develop your clients, and drive revenue through Hire Space. You ensure that these clients are retained, and that they are consistently happy with our service.

Ultimately, you're an ambassador for Hire Space in the industry, representing Hire Space at events and building a network of relationships with venues, suppliers and clients. You demonstrate the Hire Space values at all times in your interactions with our venues and clients.,

• Proactively engaging clients. Prompting for new enquiries and new contacts within their company, and sourcing & managing venues & suppliers for their events


• Managing events for the full event calendar for your accounts; increasing our share of wallet by ensuring we're working on as many of our clients' events as possible and that they are aware of the full scale of our services; providing an exceptional level of customer service to your accounts at all times


• Increasing our spend-per-account through building strong relationships; going "above and beyond" to provide a level of service that will build client trust in the Hire Space service


• Undertaking discovery qualification throughout all interactions, encouraging companies which qualify to sign an MSA with our Hire Space 360 service.


• Following account management processes to ensure our clients get the best service, are aware of all of our products and have the highest possible lifetime value.


• Increasing share of spend and frequency of clients through face-to-face meeting (and otherwise) as supported by the CRM and Business Development functions


• Keeping the CRM up to date with information for key accounts, including event calendar, preferences, along with anything else which will help us to track client interaction and give a better service to our clients


• Qualification of early stage accounts for suitability for our services in partnership with Business Development; setting an exemplary standard in your implementation of best practices.


• Liaising with other suppliers as required by clients in line with the account management product offering.


• Maintaining a high level of industry knowledge, industry trends, venue knowledge, events knowledge and to be seen as an Expert in the events industry


• Building relationships with your industry bookers, pitching Hire Space 360 to clients, This is a hybrid/in-person role. You will be required to work from our Central London office location or on client site visits flexibly at least 2 days per week, and this allocation may change over time. You should always be somewhere that operates on UK time.


Our client base is predominantly in London and it is important that you are able to visit venues, clients and attend our away days in-person. You can usually expect to be in/around London on average 3 days per week, managing your own diary as appropriate.


• Have experience in relationship or account management, with a strong record of driving revenue and client satisfaction


• Are a proactive, solutions-focused communicator who excels at building lasting client relationships


• Thrive in a fast-paced, dynamic environment and are passionate about delivering outstanding customer service


It would be a bonus if you:


• Have experience in the events, hospitality, or venue management industries


• Are skilled in CRM systems, data-driven client management, and managing high-profile accounts


• Have a strong network in the events industry and are excited about Hire Space's growth journey
  
  Hire Space is a leader and pioneer in event technology, both in the UK and globally. We are at the forefront of a vibrant and fast-changing industry that is seeing a renaissance since the pandemic as companies seek to bring people together.


We operate the UK's largest venue marketplace, which hosts over 6,000 venues and is used by over 2 million event planners each year. Our clients include Google, Facebook, Red Bull, MAC Cosmetics, UNICEF, and Dr. Martens. Separate to the online marketplace, our technology and team also power the global event functions at a number of well-known companies.

In addition to our well-known technology and expertise in venue finding, we have built a reputation for delivering world-class events both in-person and online through our own event platform, Arena.
EQUAL OPPORTUNITIES STATEMENT

At Hire Space, we embrace diversity in all of its forms and foster an inclusive environment for all people to do the best work of their lives with us. We are an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.


• up to £42k Salary (inc commission)


• £30k-£32k starting base salary


• Monthly uncapped commission


• Generous quarterly target-based bonuses


• Level 3 Medicash Health Plan, with access to Phio and mProve yourself.


• 4 weeks Company Paid Sick Leave


• Mental Health Leave


• 32 days holiday allowance with additional for long service, inc Christmas shutdown!


• 3pm Friday finishes during BST, average working hours of 36 per week over the year


• Tech and Cycle Schemes


• Access to the wellbeing Platform Juno where you're able to use your points for various great wellbeing perks!


• Exceptional maternity and paternity benefits


• Regular team socials and monthly team lunches


• Bespoke professional development plans with growth opportunities


• £200 Home office spending allowance


• Regular free nights out in London's most exciting venues


• Access to free Independent wellbeing coaching and therapy sessions as part of our Mental Health initiatives


Logistics