Relationship Manager - Business Wales

Relationship Managers work with a portfolio of programme eligible clients on a 1-2-1 basis using digital and face-to-face formats. The Relationship Manager applies a holistic approach, using their significant experience and knowledge of business to undertake a comprehensive diagnostic, developing a tailored Strategic Operational Growth Plan (SOGP) of issues and priorities. Responsibilities 1. Utilise approved diagnostic tools to ascertain an understanding of a client's business and identify barriers to development and growth. 2. Use approved business tools, e.g. Target Operating Model (TOM), Business Model Canvas (BMC), to develop a Strategic Operating Growth Plan (SOGP) for each client, identifying actions and objectives on a Roadmap for Growth (RFG) to maximise achievement of client's growth potential. 3. Identify appropriate solutions and services, specific for each client. Utilising digital support platforms, signpost to appropriate resources. 4. Provide advice through a diverse range of methods; digital, e.g. webinars on appropriate digital platforms, 1-2-1 and 1-many online meetings, as well as face-to-face delivery. Undertake these activities in a professional and knowledgeable manner using the agreed training materials. 5. Make recommendations leveraging the full suite of services available in the Business Wales services, e.g. Specialist support. 6. Act as an honest broker for the spectrum of initiatives and services available in the public sector, e.g. WG Sector Teams, HE/FE Institutions, and/or services available from the wider Ecosystem of specialist service providers in the private sector., 2. Working knowledge of all AND be a specialist in one of the following:

• Financial management; bookkeeping, record keeping for HMRC, HMRC requirements inc. NI, Insurances required e.g. Public Liability etc., Business Rates
• Accessing finance in both public and private sectors
• Taxation and Company Law
• Marketing including social media
• Sustainability, resource efficiency, decarbonisation
• Environmental management systems and standards
• Quality management systems and standards
• HR and leadership and management issues
• Equality & Diversity legal requirements, employment subsidies available
• International Trade
• Innovation
• Intellectual Property
• Information, Communication Technology/Digital
• Supply chain/procurement
• Manufacturing /production methodologies, e.g. Just in Time, Lean
• A sector or industry specialist
3. Experienced in compiling complex Business Plans and CFF completion.

1. Experience of running/managing a business OR significant experience at senior management level, with responsibility and influence for business strategy and operations that operated:
• OR Proven experience of delivering business advice to a diverse portfolio of businesses that operated on a Regional/ National/ International basis;
• AND/OR achieved turnover exceeding £750k per annum;
• AND/OR experienced 15% growth in turnover and/or headcount in 2-5 years
• AND/OR employs minimum 25 employees or more, Certificate of Higher Education (preferred), Account management: 1 year (preferred)
• business advice: 5 years (preferred)
• Relationship management: 1 year (preferred)
Licence/Certification:
• Driving Licence (preferred)
Work Location: Hybrid remote in Bangor

Business in Focus is the lead delivery partner in Enterprise Partnership Cymru (EPC), along with Menter Môn, M-SParc and an eco-system of support agencies across Wales. EPC has won the contract to deliver the Business Wales service on behalf of the Welsh Government, providing advice and support to entrepreneurs pan Wales. The Business Development and Growth Service focuses on providing a wide range of advice to growing businesses through a variety of means including digital, telephone and face to face support. EPC was successful in their bid to deliver both Business Wales advice services; Entrepreneurship and Start-up Service and Business Development and Growth Service.


• Competitive salary
• Generous holiday entitlement (25 days annual leave plus 8 days bank holiday based on FTE)
• 6% Employer contribution pension
• Flexible modern working practices such as TOIL
• 6 late starts/early finishes per annum (equates to two hours each)
• Learning and Development opportunities
After probation period:
• Income protection benefit
• Employee assistance programme
Please be aware we may withdraw the advert early if we receive a high volume of applicants. As part of the recruitment process you will be invited to an Assessment based technical exercise. To view full Job description please visit https://www.businessinfocus.co.uk/join-our-team/ Job Types: Full-time, Part-time, Permanent, Fixed term contract Contract length: 12 months Pay: £44,300.00-£48,000.00 per year Expected hours: 22.5 - 37.5 per week Benefits:
• Additional leave
• Work from home
Schedule:
• Flexitime
• Monday to Friday