Relay Control (Nights) - MS300 - Wednesbury Relay (WS10 7DG)

Managing and supporting Relay Operational Standards, you'll be responsible for compliance and reporting to ensure service practices are maintained to a high level to protection revenue and maximising profitability through analysis of data and continuous improvement activities to meet quality targets by customer/stream. You'll lead the Network Control support during the day and out of hours to invoke any necessary contingencies and disaster planning activities. Manage major incidents and service disruption, facilitate RCA and initiate mitigating actions. These key activities will be pinnacle for Relays future in a RMG Health operation. About the role You will be gate keeper of any Master Schedules for customers (DWP etc), managing the change with the customer and ensuring performance against SLA's and incidents are logged and monitored. You will drive up driver compliance by analysis of scanning data working with Ops teams to improve/maintain standards. Continuous improvement activity maintaining specific Quality of Service targets on visits and working on actions to reduce the impact of service credits, as well as completing regular revenue protection audits to identify areas of loss and support improvement activity. Work alongside Account Management. Manage and support the production and deployment of Standard Operating Procedures (SOPs) a key standard for the Network. Working with operations and commercial to ensure they are fit for purpose both operationally & commercially. Manage, support, and own the production of contingency plans including BCP & disaster scenario planning activity. You will engage with key stakeholders including Account Management and Operational Teams to provide full end of day/pattern reporting. The position also requires you to

• Produce and interrogate daily exception reports, ensuring escalation of performance issues to the units concerned.
• Support onboarding of new customer solutions, including management of the post implementation activities through to BAU.
• Central Sameday courier invoice reporting and analysis. Direct liaison with RMCS for adhoc requirements.
• NEXUS damage report collation and analysis for trends and challenges to improve behaviours and drive down costs.
• WTL, Safety notices & SHE Calendar communication and actions.
• Operation efficiency reporting - stops count etc.
• Produce weekly and period performance and stats reporting for senior managers.
• Management of TP service suppliers, network services and requirements through PFW liaison.
• Produce budgetary requirements for network and produce period KPI's to illustrate performance against.
• Special events/campaign planning.
• Own and control the Relay SharePoint contents and use of.
• Internal transport auditing at unit level.
• Planning and costing of new customer opportunities
Attendance Pattern - Monday to Friday, Hours between 21:00- 05:12 About You You need to demonstrate the following on your CV: Full understanding of the Relay Operational Pipeline and key measures.
• Effective communicator both written and verbally.
• Operational planning, organising and forecasting
• Commercially aware operating within a profit & loss centre.
• Develop the role to support Relay business plan.
• Effective analytical skills.
• Collaborate with key stakeholders to influence change.
• Understand commercial impact of customer accounts & impact on revenue leakage.
• Organised and efficient.
• National Geographical.
• PC literate (Outlook, Word & Excel Microsoft applications).
Extra Benefits
• RMG Share Schemes - partnership and matching share offer
• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills.
• Supportive and generous company sick pay
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It's free, and it's for everyone.
• Available only to perm employees
Next Steps The next stage of the selection process will be a face to face interview consisting of competency based and role specific questions. Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean 'your' interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people. Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve. We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.