Relief Assistant Shop Manager (RASM) - Weoley Castle and Local Area Shops

Birmingham Hospice is looking for a Relief Assistant Shop Manager (RASM) to join its Retail Team to provide assistance and area cover in our Weoley Castle and Surrounding area shops.

As a RASM you will be assisting the shop manager to run the shop and covering their days off and holidays.

Are you a highly motivated and organised individual looking for a new challenge? Do you want to work for a local charity and help make a difference by raising income to help fund care for our patients and families?

No retail experience is required as we can train you; we just require the drive and determination to do a good job.

As RASM you will:

• Own the daily operations in the absence of the Shop Manager


• Achieve income targets by maximising sales & donations


• Provide the highest level of customer service to donors and customers


• Lead by example and support to be able to accept, sort, price, steam & display goods for sale to maximise income within agreed guidelines


• To effectively lead the shop volunteers, respectfully supporting their usual tasks and commitments to meet the shops KPI requirements


• Understand & lead by example to develop a positive team spirit & actively promote the work of the Hospice


• Use of social media to promote the shop