Relief Concierge

Our Concierge will support young people who are homeless or at risk of homelessness and who require a level of support before they are able to sustain their own accommodation. You will ensure that our customers receive an excellent level of support that is centered around their aims and aspirations.,

• Work alongside our customers to ensure that throughout the night they feel safe and happy and can access support should they need it.
• Support our customers to manage risk and respond to any concerns of behaviour that may be causing risk or breaching their occupancy agreement.
• Undertake building health and safety checks throughout the night and report repairs or damage
• Clean communal areas and prepare rooms for re-let.
• Work as part of the wider team by undertaking admin tasks and ensuring records are completed so we have a seamless service.
• Manage any visitors that may come to the service and deal with any behaviours that break the house rules.
• Spend time getting to know our customers and be a contact for them should they want support., free DBS checks, Hepatitis and Flu vaccination
• ongoing training and development & opportunities to progress in your role through the Orwell Academy
• wellbeing programme
• Great training and development opportunities
• Cashback Health plan
• Access to Blue Light Card - membership fees apply.
• Free parking
Interviews: TBC Before applying… Orwell is committed to safeguarding and safer employment and the principles of empowerment. Please notice Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role. This post is subject to an enhanced DBS check. All new arrivals to the UK must also provide a Statement of Good Conduct (SOGC). The definition of new arrival is an applicant who has worked or been resident overseas in the previous five years and this includes citizens of the UK who have worked or lived overseas for a continuous period of six months or more. Orwell is proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute. Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential. We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all.


• Have experience in identifying methods to successfully engage with vulnerable people across a wide range of backgrounds and with diverse needs.
• Have experience of lone working and the challenges that may bring.
• Be committed to safeguarding and promoting the welfare of vulnerable people.
• Be a confident communicator, active listener, and compassionate supporter., Disability Confident
About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Whitworth House in Cambridge provides temporary supported housing for young women who are homeless or at risk of homelessness. Discover a fulfilling career where your values align with our mission. Join our dynamic team committed to excellence, integrity, and innovation. Embrace a culture that values diversity, collaboration, and continuous growth. Your role will be more than a job - it's an opportunity to contribute to something meaningful. If you prioritise integrity, teamwork, and a positive impact, apply now to be part of a community that values your individuality and welcomes your dedication to making a difference.