Relief Female Concierge - Andover

Are you looking for a new and exciting career, where no two days are the same?

Are you as passionate as we are about making a difference?

If so, and this sounds like you, we would love to hear from you!

Due to the sensitive nature of the service we deliver to our clients, we can only consider female applicants for this role. Gender is considered to be a genuine occupational requirement in accordance with paragraph 1 of schedule 9 of the Equality Act 2010.

We are seeking a front of house female concierge personnel in Andover, Hampshire.

The concierge officer will be working on duty alone and responsible for providing a first-class reception service, whilst ensuring the health, safety and security of the building, residents, contractors, and on-site staff.

This is a permanent contract zero hour position; covering annual leave, emergencies and sickness.

Our team is our greatest asset, and we value our team. We encourage learning and progression through our comprehensive induction programme, as well as continual professional development through on-going training to develop new and existing skills and encourage career progression.

Roles and Responsibilities

The main duties of the female concierge officer are to assist the client, service users and associated agencies on site in maintaining a safe, secure, and pleasant environment.

- Create and maintain a positive first impression for the development.
- General reception duties, including excellent record keeping.
- Communicate effectively through verbal and written records for other
professionals.
- To ensure factual and accurate recording of information to handover to the on-site
support teams and to ensure that all recordings of information are stored securely.
- To ensure that information is gathered and collated for monitoring and outcome
purposes.
- Dealing with service users, approved agencies, and contractors.
- Regular health and safety checks internally and externally.
- Dealing with enquiries from service users and providing the correct contact details
within a crisis.
- Ensure that any safeguarding (adult and child) issues are communicated and
escalated as per specific on-site procedures.
- Represent StrongGuard Security UK, the client and other support agencies to their
values during your duties.
- Cleaning duties as per the site cleaning schedule, if required., Identity check - we will verify your identifying credentials such as Passport or Birth
certificate. This will be the first pre-employment screening and being critical for all
employment in the UK. We will only accept original identification documents.
- Right to work check - this will validate your right to work status, we will validate
authenticity by using Home Office sources.
- Address history - you will be required to provide proof of your current address and
any other addresses you have lived within the last 10 years. You will also be
subject to a search of the public electoral roll. Where an individual is not found on
the electoral roll we will use other sources such as consumer credit 'footprint' data
to prove transactional history of a person at a specific address.
- Checkable employment / unemployment / education / self-employment history -
which involves an analysis of a minimum of 5-years checkable history for all
periods of employment / unemployment / education or self-employment, as well as
confirmation of any gaps of up to 31 days.
- Full information about the BS 7858 screening and vetting can be found here.

We are an Equal Opportunities employer & SIA Approved Contractor.

Flexible and reliable with an excellent attendance and punctuality record.
- Smart and approachable.
- Excellent customer service and communication skills, verbal, written and listening.
- A team player with a positive, solution focused approach.
- Enthusiastic and must enjoy working with people.
- Able to communicate at all levels and with people whose first language is not
English.
- Be able to maintain professionalism (professional boundaries) when dealing with
situations which may be stressful, demanding, and challenging.
- Must be able to communicate clearly, sometimes over sensitive and / or complex
issues in a non-judgmental way.
- A valid SIA (Door Supervision or Security) licence preferred but not essential as
training will be given., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.