Relief Monitoring Centre Operator

Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve. Relief Monitoring Centre Operator 24 hours per week (average) Are you calm in a crisis? Would you take control in an emergency situation? Could you deal with a range of emergency calls, enquiries and requests in line with the 24-hour CCTV, Assistive Technology and Out of Hours Services we provide? We are looking for bright, customer focused individuals, with a flair for problem solving. Relief Role Responsibilities

• Support the CCTV and Lifeline Team covering sickness and annual leave. Choosing from available shifts at least 4 weeks in advance. This includes some nights and weekend working.
• Answer emergency Lifeline calls, helping people to live their lives independently.
• Take calls in relation to various Councils' and other organisations emergency services and housing repairs when their offices have closed.
• Proactively monitor CCTV within North Worcestershire and produce evidence for court when required.
  
  Working in a fast paced environment.
• Assess visual and audible information, respond to events quickly, and be able to prioritise your workload.
• Possess excellent computer skills to include Microsoft Office, carry out any admin work required and the ability work in a paperless environment.
• Proven experience of working over the telephone to obtain information suitable to assess a situation.
• Travel to our Disaster Recovery Site when required.
• Extensive training for this role will be given to the successful candidate.
  
  pension
• generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
• flexible working, where appropriate
• Employee Assistance Programme
• access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more