Relief Responder

We currently have an opportunity for those who are passionate about working with our elderly or vulnerable customers, to join our Reach & Respond team as a Relief Responder.

The Reach & Respond service operates on a 24/7 basis, and supports nearly 9,000 vulnerable people to remain living independently and safely in their own homes. Your working pattern will include a variety of shifts such as 12-hour day shifts, 12-hour night shifts and 9-5 days including weekend work.

You will need to be forward-thinking, solution-focused and willing to champion the services offered by our Reach & Respond service. The role involves some of the following key tasks:

Providing emergency response visits, for example assisting a customer in the event of a fall at home, or providing support and reassurance to customers if they are unwell or are in need of assistance
Installation of a range of assistive technology equipment and undertaking maintenance and repair activity
Collecting and maintaining accurate customer information to support a person-centred, quality service to our customers
Contributing to promotional activities
Providing information and advice to our customers.

You will need to have the ability to work collaboratively with your colleagues, using your initiative to build strong relationships across the service area and also with partner organisations. You will also need to be able to:

Exercise a high degree of flexibility
Demonstrate you are computer literate
Use your strong communication and interpersonal skills within the role.

Our story began in 2018 and we'd like you to be part of our future. With over 15,000 homes, 30,000 customers and 750 colleagues, we're changing lives every day. Our mission is simple; to provide homes customers want, services they value, delivered by people who care. We want to help our customers and communities to succeed and thrive. Considerate, collaborative, ambitious and accountable - that's just our way of life.

Our offices are more than just the space we work in. We encourage inspiration, creativity and productivity in a relaxed and comfortable environment. We're looking for people who are travelling in the same direction when it comes to the way we work, live our values and deliver our services. Our reward and recognition offer is pretty impressive too!

We have ambitious plans for further growth and impact, and we need the right people to take this leap with us. It may be challenging at times, but you can be assured that it is going to be rewarding and inspiring. After all, we are changing lives, every day, in all that we do.

Our values and extremely important to us and we want all our colleagues to really live our values every day, we are looking for candidates who show they have the skills to do the role and are aligned with our values.

At Beyond Housing, we are committed to ensuring that all applicants are treated fairly throughout our recruitment and selection processes and are not discriminated against on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Why choose us?

The team here at Beyond Housing genuinely cares about the work we do to transform the lives of our customers. We think this is a pretty big reason to love your career at Beyond Housing, and that's why our benefits package shows Beyond Housing genuinely cares about its teams too.

Agile working - to give you that positive work-life balance. This enables you to work up to two days from home (if your role is suitable for that) after you have settled in and learned the ropes
Generous holiday entitlement (up to 39 days including bank holidays after 5 years' service) with the ability to purchase more if you wish
Impressive salaries that match the market rate, with a commitment to an annual cost of living rise
Commitment to paying the Real Living Wage as defined by the Living Wage Foundation
Competitive pension scheme with generous employer contributions, to help you plan financially for your retirement
Life assurance to look after your loved ones should the worst happen to you, and generous time off for bereavement if the worst happens to your loved ones
Health cash plan, to claim back basic medical expenses such as optical, dental, and complementary therapies, along with free flu jabs to keep you tip-top
A much-needed caffeine boost with free tea and coffee (and cordial for when you're feeling parched)
Recognition schemes such as weekly 'Cheers For Peers', 'Star of the Quarter' and our prestigious annual Star Awards event
Long service awards every 5 years
Cycle to work scheme and cycle parking (if you've got the legs for it)
Cashback and discounts scheme covering a range of well-known retailers and leisure providers
And coming soon... a salary sacrifice electric vehicle lease scheme.
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