Remote Services Coordinator

An exciting opportunity has arisen in the dynamic and fast paced Physiotherapy team, who are looking for someone to join them as a Remote Services Coordinator. Please be aware this is a hybrid role, working from home four days per week and one day in Epsom. Working closely with the Remote Services Senior Co-ordinator, the Advanced Level Physiotherapy Team Leaders, Triage Team Leaders and the Physiotherapists, the successful candidate will quickly become a crucial part of the daily running of Nuffield Health's Remote Services. The role will support the Advanced Level and Triage Physiotherapy teams, with a focus on the systems - identifying and correcting issues. The successful individual will hold the following responsibilities:

• Supporting the team with the relevant IT systems, identifying and correcting potential issues before they occur, or where not possible fixing the problem in retrospect
• Supporting the team leaders with the operational day-to-day management of the triage and case management diaries, liaising with other departments where necessary.
• Managing, organising and updating relevant data using database applications
• Diary Management service which includes optimising resource potential, proactive management ahead of time and bringing awareness to the business of any issues that may arise from lack of resource and overall planning.
• Expertly handling all contact with our customers via a number of channels: calls and emails. Ensuring the customer journey is seamless throughout.
• Promoting a positive image of Nuffield Health through effective communication and responsive action with both internal and external contacts (existing customers/suppliers/general enquiries)
• Appropriately escalating any patient or complaint issues to management.
• Communicate using appropriate channels to provide information; share knowledge; keep colleagues informed of progress and to respond to enquiries within your remit.
• Adhere to Data Protection principles, as well as ensuring all information (whether patient or organisation specific) is treated sensitively and confidentially
• Adhere to stated policies and procedures relating to health and safety, and quality management.
• Take responsibility for own personal development through regular 1:1's meetings and yearly appraisal process
• The role holder will be expected to perform any other duties that may reasonably be asked of them
• The role holder will need to build and maintain effective relationships at all levels across the divisions
  
  Previous experience as an Administrator/ Coordinator within the UK Healthcare market (desirable).
• Competent IT user with strong skills particularly in Excel, Outlook and Word
• Ability to learn new database systems quickly and accurately
• Professional and confident with excellent verbal communication skills
• Ability to prioritise and deal with varied workload under the pressure of multiple deadlines
• Excellent attention to detail and time management skills
• Experience of internal patient management systems (Desirable)
  
  We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what's important to you.