Renal Day Case Ward Clerk

£25674

Oxford University Hospitals NHS Foundation Trust, Oxford

Full time
Permanent
Onsite working

Posted 3 days ago, 1 Dec | Get your application in today.

Closing date: Closing date not specified

job Ref: 009392b233f94f38ab2243353abb03d2

Oxford University Hospitals NHS Foundation Trust

Full Job Description

Provide a high quality, comprehensive and professional administration service in support of the clinical activities undertaken on the Renal Day Case Unit., An exciting opportunity has arisen for an enthusiastic and motivated individual to become part of a friendly team in Renal Day Case Unit. The post holder will provide excellent customer care that demonstrates a caring and responsive approach to those attending the hospital, be able to accurately record and input data into the Trust's EPR system in a timely manner and file departmental records containing sensitive patient information while maintaining patient confidentiality at all times. You should enjoy communicating with a wide range of people, be highly organised and have a flexible approach to work. Attention to detail and good keyboarding skills are essential. As a new member of the team, we offer a supernumerary period of training to help you settle in. We are committed to staff development and we will help you develop your skills for the role, as required., The overall purpose of this role is to provide a high quality, comprehensive and professional administration service in support of the clinical activities undertaken on the Renal Day Case Unit. Main responsibilities

To be responsible for the reception of patients, relatives and carers and ambulance staff in a calm, professional and polite manner
To provide excellent customer care that demonstrates a caring and responsive approach to those attending the hospital.
Use tact, diplomacy, understanding and compassion when communicating with patients and visitors who may be distressed
Collect personal and confidential information from patients or relatives in order to complete the admissions process, printing labels and wristbands for all patients
To accurately record and input information into the Trust's EPR system in a timely manner
Scan patient documentation into correct patient records in EPR in accordance with Trust guidelines
To ensure that information on overseas patients is entered accurately onto EPR, to ensure appropriate charges are incurred
Photocopying and other general office procedures
To deal with general enquiries to the unit regarding patients, both internally and from external agencies such as Police, other health care workers and insurance companies ensuring that they are directed to the correct department of the Trust
To work as part of the combined Renal team, providing administration cover where necessary at times of peak workload and / or unavoidable absences or shortages of staff as requested by the management team
To contribute to own personal development, through attendance at mandatory training and annual appraisal
To participate in the induction and training of new members of staff within the team

Education - Good general level of education, GCSE or equivalent in English
Good IT skills
NHS experience or experience in customer service environment
Special skills - Analytical and judgement skills
Attention to detail
Excellent communication skills, ability to communicate effectively with individuals at all levels
Excellent keyboard skills
Ability to prioritise own workload and meet deadlines
Ability to work effectively under pressure
Able to work without supervision
Willingness to attend further training as required
Flexibility in approach to work and the changing needs of the service
Education - Recognised IT qualification

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.