Renewal Executive

As part of the Financial Times, one of the world's most respected brands and news sources, we at FT Professional work to help our customers get more from Financial Times journalism - through additional resources, curated news, and action-oriented tools. We proudly serve over 7,700 businesses, governments, and education institutions, equipping users with specialist knowledge and tailored insights to help them make the best strategic and commercial decisions in an unpredictable global environment. FT Professional is entering a new exciting chapter in its growth journey - with an ongoing focus on developing our existing offering along with creating new stand-alone and complementary products for our customers.
The FT Professional Renewal Executive is responsible for renewing and retaining an allocated bank of business of Corporate and Education FT customers, ensuring KPI targets are achieved and maintained in support of FT Professional's revenue targets.,

• Ensure the allocated bank of business is renewed in a timely and efficient manner.


• Identify up-sell accounts within the assigned bank of business.


• Negotiate with the appropriate client contacts to ensure renewals and up-sell opportunities are maximised.


• Ensure customer issues are handled consistently and effectively.


• Maintain accurate information within Salesforce and ensure dates of all renewals are well planned and work commences two months in advance.


• Promote the retention of the existing customer base through the renewal process.


• Have the ability to speak with confidence on the FT's value proposition.


• Maintain customer relationships over the phone and by email.


• Act as a first-point of contact for commercial client enquiries.


• Develop productive working relationships other teams internally.


• Working closely with peers to ensure flexible processes and procedures are identified and implemented to support targets within the Fast Track team.


• Maintain knowledge of company policies and procedures and use as appropriate using the best judgement.
  
  Experience in customer service, business support and/or sales experience in an office environment.


• Excellent organisational skills and ability to work under pressure to meet deadlines.


• Demonstration of influencing and negotiation skills to gain commitment from clients.


• Must be able to prioritise, meet deadlines and manage multiple tasks, client queries and subscription renewals.


• Good interpersonal and communication skills - must listen well and be able to adapt communication style to the audience.


• Ability to work collaboratively as part of a team to succeed.


• High level of initiative and motivation.


• Detail-oriented, thorough and accurate.
  
  The FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It's the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers so much more than what we do. FT people come from all kinds of backgrounds and work across a huge range of disciplines and locations, and find an empowering, warm and welcoming culture that values curiosity and rewards smart, ambitious thinking. Those who are willing to unite around our mission and live our values will find plenty to challenge, inspire and interest them. Like the audiences we serve, no two FT people are the same; but together we help our audience be better informed and understand the world around them. It's a job that's never mattered more, and a career that can take you anywhere you want to go.