Rents Recovery Officer

We're looking for someone to keep our rent arrears cases under close control by taking appropriate action when rent isn't being paid on time, engaging with our customers to maximise income. You'll have worked in a debt, sales, or income collection role and you'll have experience in preparing legal paperwork and representation at court possession proceedings. Your knowledge of welfare benefits will prevent arrears from escalating whilst your IT skills will ensure everything is recorded accurately. With bags of energy and enthusiasm, your communication skills will enable you to work across all teams and with our customers, always looking for ways to improve the customer experience. When we're hiring, we look for people who connect with our KOSMIHC values:

• We know our stuff
• We make it happen
• We care
  
  Who we are
Hello. We're RHP. Our purpose is to provide safe, secure, affordable homes - opening the door to life opportunities. We own and manage around 10,000 homes for social rent and shared ownership, and plan to build many more over the next five years. We were formed in 2000, and over the years have gradually extended our reach. Today we're proud to operate across the boroughs of Richmond, Hounslow, Kingston, Ealing, and Hillingdon. For the past twenty years, we've been passionate about providing excellent service and our vision has remained the same: to be one of the best service providers in the UK and an excellent employer. Our employees love working for us, and we've been recognised as an excellent employer through several prestigious awards, achieving Investors in People Platinum status and ranking in the top ten of the Great Place to Work list twice. In 2022 we gained gold accreditation as part of the Mind Workplace Wellbeing Index and were named as Family Friendly Employer of the Year at the Personnel Today Awards. Connecting through difference We embrace and understand the value diversity brings - it can only make us better and stronger. That's why a key part of our culture is to create an environment where everyone can be themselves and is treated fairly and equally. It's important to us that you feel valued, appreciated, and free to be who you are. RHP Group