Repairs and Maintenance Team Leader

Neway has a vacancy for a Repairs and Maintenance Team Leader to join our client based with Charnwood Borough Council.

This role is starting on the 18th of November working full time in an ongoing contract.

Job Purpose
To ensure Charnwood Borough Council achieves its vision and business objectives by supporting the Principal Officer - Repairs and Maintenance to drive and develop the services to achieve and maintain top quartile performance in all categories.

To facilitate and supervise housing repairs and void maintenance services to achieve top quartile KPI and other performance indicators as may be specified.

Deliver high quality customer standards in line with proactive tenant and leaseholder engagement.

To identify, devlop and implement new business opportunities within repairs and maintenance.

To effectively lead,develop and motivate the repairs and maintenance teams (operatives), monitor and report on the delivery of the Responsive Repairs and Void Maintenance services, ensuring they meet time, cost, quality targets and the needs of our residents.

To ensure all employees within the section including trade and manual employees are effectively managed, have a clear focus on quality and customer service delivery and are motivated and empowered to achieve objectives.

To provide equality in service delivery and lead on all aspects of repairs amd maintenance for Charnwood Borough Council, including management of the in-house repairs service, external material suppliers and sub contractors.

To ensure that tenants , leaseholders and customers are at the heart of all services and that all staff demonstrate a commitment to the development and implementation of Charnwood Borough Council s involvement framework.

To resolve complaints about the repairs and maintenance service in a prompt, positive and professional manner liaising with the customer liaison officer.

To be a lead officer on safeguarding for the repairs and maintenance service.

Delivery of an effective and appropriate service to all service users, fairly and without discrimination.